Chrysler bulletin 9100865
Chrysler filed this with NHTSA as a service bulletin dated Jul 27, 2026, received Aug 6, 2026, about the electrical system. It names 3 model years (2026–2027). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationRadio "ETMR1H for 26MY and 27MY RU Pacifica, Voyager and Grand Caravan a recurring failure mode is to display a black screen or a blank center screen when using the submenus. This black screen may occur when preparing the RU for pre-delivery. Please do not replace the radio. The solution is to reset the radio and retry the submenus to assure that the issue is resolved. If the issue resolution is not in place, it is recommended that a hard reset be done for the ETMR1H. The hard reset can be done by disconnection of the radio completely and reconnecting. Another way is to completely disconnect the positive battery terminal such that the radio is completely without power and reconnecting. Once again, please do not remove and replace the radio with the failure mode of a black or blank screen. Current SW U42.13 is the production level SW for the ETMR1H and will be updated in the next few months."
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 9100865 | Service bulletin | Jul 27, 2026 | 11035990 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chrysler 9100865 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 9100865 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 9100865 cover?
The manufacturer filed it against 3 model years: 2027 Chrysler Pacifica, 2026 Chrysler Pacifica, 2026 Chrysler Voyager. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.