Chrysler bulletin 23-023-25
What it says"Rear Carpet Loose Customers may experience one or more of the following: The rear carpet is untucked. NHTSA’s full summary ↓
Chrysler filed this with NHTSA as a service bulletin dated May 18, 2025, received May 20, 2025, about the structure. It names 4 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Rear Carpet Loose Customers may experience one or more of the following: ● The rear carpet is untucked. ● The rear carpet is torn. ● The rear carpet is coming out/loose. This bulletin involves modifying the rear tub carpet fasteners."
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-023-25 | Service bulletin | May 18, 2025 | 11018495 | PDF, 191 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 68734073AA | Tape-Felt | — | eBay Motors → |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 23-21-15-9A | Carpet / Lining, Floor – Modify (1 - Semi-Skilled) 06 - Electrical and Body Systems… | 0.3 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Chrysler’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2025 Pacifica →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 105 complaints with NHTSA since 2015.
Three times the back hatch has opened on its own within minutes after parking it, and car off. Last time I feared I was going to be crushed against garage door. The hatch continues to open even after hitting me. Last time was very hard to stop it. I no longer walk behind the van if garage door has been closed
2025 Chrysler Pacifica · Structure · filed with NHTSA Aug 19, 2026 · ODI 11758054
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group34 other manufacturer communications filed against these Chrysler models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Chrysler list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| S2623000016 | Service bulletin | Aug 27, 2026 | Lift Gate Latch And Glass Replacement / Servicing. |
| 9100883 | Service bulletin | Aug 19, 2026 | Glass Assy - Liftgate Prior to replacing the rear liftgate glass, perform Star Online S2623000016. |
| 9100860 | Service bulletin | Jul 7, 2026 | Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. |
| 9100803 | Service bulletin | Jul 6, 2026 | Front Fog Lamp RT 1) If the lamp contains moisture, do not replace it immediately. Turn the fog lamp on for one hour and inspect it afterwar… |
| S2208000045 REV. D | Service bulletin | Jun 26, 2026 | Backup Camera Poor Image Quality Inspection |
| 112884 | Service bulletin | Jun 17, 2026 | CENTER STACK - VEHICLE FEATURE CONTROLS |
| S1623000028 REV. I | Service bulletin | Jun 12, 2026 | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. |
| S2623000040 | Service bulletin | Jun 5, 2026 | Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chrysler, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chrysler 23-023-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-023-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 23-023-25 cover?
The manufacturer filed it against 4 model years: 2025 Chrysler Pacifica, 2024 Chrysler Pacifica, 2025 Chrysler Voyager, 2024 Chrysler Voyager. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 1 Feb 2024 – 14 Feb 2025 — the build date is on the certification label in the driver’s door jamb.