GM bulletin PIE0745A
What it saysThis engineering information (EI) ends the need for gathering further information from technicians in regard to 3rd row release strap has fray marks and/or does not release to fold down the seat back. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Aug 8, 2023, received Sep 13, 2023, about the seats. It names 8 model years across Chevrolet and Buick (2020–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · Buick.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis engineering information (EI) ends the need for gathering further information from technicians in regard to 3rd row release strap has fray marks and/or does not release to fold down the seat back.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIE0745A | Service bulletin | Aug 8, 2023 | 10242205 | PDF, 54 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 4 model years
Buick 4 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 650 complaints with NHTSA since 2015.
I reached between the driver seat and center console to retrieve my keys. When I pulled my hand back up something on the seat sliced my hand open and I needed 5 stitches. After looking closely at both the front seats (driver and passenger) there is a very sharp piece between the seat and console on both seats.
2020 Chevrolet Traverse · Seats · filed with NHTSA Nov 27, 2021 · ODI 11441817
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group11 other manufacturer communications filed against these GM models under the same component group (seats), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N262558680 | Service campaign | Sep 1, 2026 | Customer Satisfaction Program. Certain vehicles listed above may have a condition in which the 3rd row head restraints may not lock in the… |
| 24-NA-140 | Service bulletin | Nov 8, 2024 | This technical bulletin provides repair information to correct a customer concern of One or Both 3rd Row Headrests will not Fold Down Preven… |
| PIT6184F | Service bulletin | Oct 25, 2024 | This Preliminary information communicates a vehicle may be encountered with a third row seat that will not fold. The technician is advised t… |
| PIT6184E | Service bulletin | Oct 24, 2024 | This Preliminary information communicates a vehicle may be encountered with a third row seat that will not fold. The technician is advised t… |
| PIT6184D | Service bulletin | Oct 21, 2024 | This Preliminary information communicates a vehicle may be encountered with a third row seat that will not fold. The technician is advised t… |
| 24-NA-163 | Service bulletin | Sep 23, 2024 | This technical bulletin provides a procedure to correct the condition of 2nd Row Bench High Effort for Easy Entry When Tipping the Seat Back… |
| PIT6184C | Service bulletin | Sep 11, 2024 | This Preliminary information communicates a vehicle may be encountered with a third row seat that will not fold. The technician is advised t… |
| PIT6184B | Service bulletin | Sep 9, 2024 | This Preliminary information communicates a vehicle may be encountered with a third row seat that will not fold. The technician is advised t… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and Buick, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIE0745A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIE0745A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIE0745A cover?
The manufacturer filed it against 8 model years across 2 brands (Chevrolet and Buick): 2023 Buick Enclave, 2022 Buick Enclave, 2021 Buick Enclave, 2020 Buick Enclave, 2023 Chevrolet Traverse, 2022 Chevrolet Traverse and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.