GM service campaign N262558680
What it saysCertain vehicles listed above may have a condition in which the 3rd row head restraints may not lock in the upright position, or may not release from the upright position. NHTSA’s full summary ↓
GM filed this with NHTSA as a service campaign dated Sep 1, 2026, received Aug 13, 2026, about the seats — 2 documents under this number. It names 2 model years across Chevrolet and GMC (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Customer Satisfaction Program. Certain vehicles listed above may have a condition in which the 3rd row head restraints may not lock in the upright position, or may not release from the upright position. Dealers will replace the 3rd row head restraints.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N262558680 | Service campaign | Sep 1, 2026 | 11036548 | PDF, 79 KB |
| N262558680 | Service campaign | Aug 13, 2026 | 11036186 | PDF, 280 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 1 model year
GMC 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 205 complaints with NHTSA since 2015.
The contact owns a 2024 Chevrolet Traverse. The contact stated that after lifting the third-row driver’s side seat from the down position, the head restraint remained in the folded position and could not be adjusted. The cause of the failure was not yet determined.
2024 Chevrolet Traverse · Seats · filed with NHTSA Dec 9, 2024 · ODI 11629710
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group12 other manufacturer communications filed against these GM models under the same component group (seats), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 24-NA-140 | Service bulletin | Nov 8, 2024 | This technical bulletin provides repair information to correct a customer concern of One or Both 3rd Row Headrests will not Fold Down Preven… |
| PIT6184F | Service bulletin | Oct 25, 2024 | This Preliminary information communicates a vehicle may be encountered with a third row seat that will not fold. The technician is advised t… |
| PIT6184E | Service bulletin | Oct 24, 2024 | This Preliminary information communicates a vehicle may be encountered with a third row seat that will not fold. The technician is advised t… |
| PIT6184D | Service bulletin | Oct 21, 2024 | This Preliminary information communicates a vehicle may be encountered with a third row seat that will not fold. The technician is advised t… |
| 24-NA-163 | Service bulletin | Sep 23, 2024 | This technical bulletin provides a procedure to correct the condition of 2nd Row Bench High Effort for Easy Entry When Tipping the Seat Back… |
| PIT6184C | Service bulletin | Sep 11, 2024 | This Preliminary information communicates a vehicle may be encountered with a third row seat that will not fold. The technician is advised t… |
| PIT6184B | Service bulletin | Sep 9, 2024 | This Preliminary information communicates a vehicle may be encountered with a third row seat that will not fold. The technician is advised t… |
| PIT6180 | Service bulletin | Aug 13, 2024 | This Preliminary information communicates assistance in locating the Rear seat belt comfort guides in the parts catalog. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N262558680 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N262558680 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N262558680 cover?
The manufacturer filed it against 2 model years across 2 brands (Chevrolet and GMC): 2024 Chevrolet Traverse, 2024 GMC Acadia. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.