Chevrolet service campaign N252531220
What it saysCertain vehicles may have a condition in which the Power Steering Control Module, located within Electric Dual Pinion Rack and Pinion Steering Gear, is unable to be programmed. NHTSA’s full summary ↓
Chevrolet filed this with NHTSA as a service campaign dated Dec 16, 2025, about the steering. It names 2 model years (2025–2026). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Certain vehicles may have a condition in which the Power Steering Control Module, located within Electric Dual Pinion Rack and Pinion Steering Gear, is unable to be programmed. Dealers will replace the Electric Dual Pinion Rack and Pinion Steering Gear.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N252531220 | Service campaign | Dec 16, 2025 | 11026619 | PDF, 352 KB |
What the document itself lists
The manufacturer titles it “N252531220 - Service Update”.
Parts the bulletin names
| Part number | Description | Qty |
|---|---|---|
| 13579648 | SEAL, A/C CMPR HOSE (Equinox EV) | — |
| 13579646 | SEAL, A/C EVPR HOSE (Equinox EV) | — |
| 11588738 | BOLT, FRT CRADLE BR (Equinox FWD OR AWD) | — |
| 23238284 | GASKET, EXH SYS FRT (Equinox FWD OR AWD) | — |
| 22816982 | GASKET, EXH SYS RR (Equinox FWD OR AWD) | — |
| 23206808 | RETAINER, PROP SHF TO DIFF CARR INTERFACE (Equinox w/ AWD) | — |
| 23206807 | SEAL, PROP SHF TO DIFF CARR INTERFACE (Equinox w/ AWD) | — |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 9108236 | Steering Gear Replacement Equinox w/ FWD Equinox w/ AWD Equinox EV ADD: Front Toe… | 2.5 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Chevrolet’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 498 complaints with NHTSA since 2015.
Steering feels slightly loose and keeps drifting to the left. When I have people in the backseat and I take off from a stop, the vehicle swerves to the left. Hoping the dealership will do an alignment when I take it in
2025 Chevrolet Equinox · Steering · filed with NHTSA May 24, 2025 · ODI 11662936
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group8 other manufacturer communications filed against the Chevrolet Equinox under the same component group (steering), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-116 | Service bulletin | May 10, 2025 | This service bulletin provides information and the condition correction on the "Service Steering Column Lock" message and/or those who are u… |
| PI0281L | Service bulletin | Apr 17, 2025 | This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody comp… |
| 13-02-32-001H | Service bulletin | Apr 11, 2025 | This service bulletin provides a procedure to flush and bleed power steering system to correct a power steering noise or fluid leak concern… |
| 25-NA-065 | Service bulletin | Mar 21, 2025 | This informational bulletin instructs the tech when fuel/fluid is needed to be tested and where it can be sent for analysis. |
| 16-NA-109 | Service bulletin | Feb 18, 2025 | This technical bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grea… |
| 24-NA-054 | Service bulletin | Mar 15, 2024 | This service bulletin provides information on No Heated Seats or Heated Steering Wheel During Remote Start. |
| 21-NA-122 | Service bulletin | Jan 29, 2024 | This technical bulletin provides a procedure to replace the radiator brackets if found loose to correct a customer concern of excessive vibr… |
| 15-00-89-004F | Service bulletin | Aug 7, 2023 | This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chevrolet N252531220 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N252531220 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N252531220 cover?
The manufacturer filed it against 2 model years: 2026 Chevrolet Equinox, 2025 Chevrolet Equinox. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.