GM service campaign N252508800
What it saysCertain vehicles listed above may have improper lubrication of the rear axle assembly. NHTSA’s full summary ↓
GM filed this with NHTSA as a service campaign dated Jun 24, 2025, about the suspension. It names 2 model years across Chevrolet and GMC (2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Customer Satisfaction Program. Certain vehicles listed above may have improper lubrication of the rear axle assembly. Dealers will replace the rear axle.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N252508800 | Service campaign | Jun 24, 2025 | 11019703 | PDF, 153 KB |
What the document itself lists
The manufacturer titles it “N252508800 - Customer Satisfaction Program”.
Parts the bulletin names
| Part number | Description | Qty |
|---|---|---|
| 85632399 | AXLE, RR (GU5) | — |
| 85632400 | AXLE, RR (GU6) | — |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 1 model year
GMC 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 258 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group18 other manufacturer communications filed against these GM models under the same component group (suspension), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-152 | Service bulletin | Oct 3, 2025 | this bulletin advises the tech not to replace the shock for possible air leak, but to replace the air valve on the shock. |
| N252507500 | Service campaign | Sep 17, 2025 | Certain vehicles may have a condition in which the rear lower control arm bolts were not fully torqued. Dealers are to perform a rear wheel… |
| 05-03-07-009L | Service bulletin | Feb 25, 2025 | This service bulletin provides information on Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles. |
| 19-NA-129 | Service bulletin | Feb 20, 2025 | This technical bulletin provides repair information to correct a customer concern of a squeak and/or clunking noise coming from the rear of… |
| 21-NA-138 | Service bulletin | Feb 14, 2025 | This service bulletin provides a repair procedure to correct a customer concern of a Squeak, Grind or Clunking Noise from Rear Leaf Springs. |
| PIT6304A | Service bulletin | Jan 29, 2025 | This Preliminary information communicates a diagnostic Aid from root causing DTC: C1197 sym 92 caused by a pinched air inlet hose to the sus… |
| PIT6304 | Service bulletin | Dec 14, 2024 | This Preliminary information communicates a diagnostic Aid from root causing DTC: C1197 caused by a pinched air inlet hose to the suspension… |
| PIT6255 | Service bulletin | Oct 9, 2024 | This Preliminary information communicates a diagnostic tip when experiencing an error when trying to perfom a trim height learn or review pr… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N252508800 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N252508800 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N252508800 cover?
The manufacturer filed it against 2 model years across 2 brands (Chevrolet and GMC): 2025 Chevrolet Silverado, 2025 GMC Sierra. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.