Chevrolet service campaign N242470162
What it saysService Update - Certain vehicles may have a condition where the advanced diagnostic software recall remedy in NHTSA Recall 21V650 may not have been correctly installed in this vehicle population. NHTSA’s full summary ↓
Chevrolet filed this with NHTSA as a service campaign dated Oct 31, 2024, about the electrical system. It names 2 model years (2020–2021). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Service Update - Certain vehicles may have a condition where the advanced diagnostic software recall remedy in NHTSA Recall 21V650 may not have been correctly installed in this vehicle population. Dealers are to reprogram the Hybrid Powertrain Control Module 2, Battery Energy Control Module and the Body Control Module.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N242470162 | Service campaign | Oct 31, 2024 | 11009543 | PDF, 471 KB |
What the document itself lists
The manufacturer titles it “N242470162 - Service Update”.
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 9107506 | Hybrid Powertrain Control Module 2, Battery Energy Control Module, and Body Control… | 1.2 hrs |
Read by machine from the document NHTSA serves (7 pages), read Sep 30, 2026. A part number is shown only where it matches Chevrolet’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 243 complaints with NHTSA since 2015. 129 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2021 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V650000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair.
2021 Chevrolet Bolt EV · Electrical System · filed with NHTSA Jan 3, 2022 · ODI 11445946
Battery has a high risk of fire. GM refuses to initiate buyback according to CA lemon law
2020 Chevrolet Bolt EV · Electrical System · filed with NHTSA Sep 25, 2021 · ODI 11434376
In depth: 2020 Chevrolet Bolt EV electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group61 other manufacturer communications filed against the Chevrolet Bolt EV under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| PIE0753I | Service bulletin | May 15, 2025 | This engineering information (EI) will assist GM to recover a small number of electric vehicle battery packs from customer-owned vehicles in… |
| 24-NA-202 | Service bulletin | May 14, 2025 | This service bulletin provides dealers with Warranty Administration information on North American Charging Standard (NACS) DC Adapter Warran… |
| 22-NA-242 | Service bulletin | Apr 24, 2025 | This warranty administration bulletin provides information for dealers/technicians on System Reset and Connector Reconnect Labor Code Number… |
| 23-NA-036 | Service bulletin | Apr 4, 2025 | This service bulletin provides diagnostic information for dealers/technicians on an Amber Light on Dual Level Portable Charge Cord Set. |
| 25-NA-087 | Service bulletin | Apr 3, 2025 | This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs… |
| 23-NA-157 | Service bulletin | Apr 3, 2025 | This service bulletin provides repair information to correct a customer concern of a Malfunction Indicator Lamp (MIL) illuminated in Driver… |
| 13-08-116-001K | Service bulletin | Mar 31, 2025 | The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple custo… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chevrolet N242470162 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N242470162 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N242470162 cover?
The manufacturer filed it against 2 model years: 2021 Chevrolet Bolt EV, 2020 Chevrolet Bolt EV. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.