Chevrolet bulletin N232404821
What it saysCertain vehicles may have a condition in which the high voltage battery was shipped with incorrect labels. NHTSA’s full summary ↓
Chevrolet filed this with NHTSA as a service bulletin dated Jul 20, 2023, about the electrical system. It names 2 model years (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Service Update. Certain vehicles may have a condition in which the high voltage battery was shipped with incorrect labels. Dealers are to use a black paint pen to obscure the N2.2 chemistry note on the Battery data label.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N232404821 | Service bulletin | Jul 20, 2023 | 10239496 | PDF, 156 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 182 complaints with NHTSA since 2015. 46 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Upon starting car, and attempting to shift, display showed "Conditions Not Correct for Shift". Required turning off car, opening driver door, waiting for displays to turn off, then restarting car before shifting into any gear was possible
2023 Chevrolet Bolt EUV · Power Train · filed with NHTSA Sep 12, 2023 · ODI 11544190
Frightening SAFETY Problem: Sudden Power loss on Los Angeles freeway. About 6/21/2023 began repeated episodes where my Chevy 2023 Bolt EUV hesitated for a few seconds before responding when I pushed on the accelerator pedal.
2023 Chevrolet Bolt EUV · Electrical System · filed with NHTSA Sep 12, 2023 · ODI 11544123
The vehicle was driving and lost all power and came to a stop. After about 5 seconds vehicle regained power. The "check engine light" illuminated on the dash. took to dealer and stated could not replicate problem.
2023 Chevrolet Bolt EV · Electrical System · filed with NHTSA Jan 20, 2025 · ODI 11636983
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group64 other manufacturer communications filed against these Chevrolet models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 22-NA-083 | Service bulletin | May 17, 2025 | This service bulletin provides Requirements for Replacement of the Dual Mode Cord Set Under Warranty. |
| PIE0753I | Service bulletin | May 15, 2025 | This engineering information (EI) will assist GM to recover a small number of electric vehicle battery packs from customer-owned vehicles in… |
| 24-NA-202 | Service bulletin | May 14, 2025 | This service bulletin provides dealers with Warranty Administration information on North American Charging Standard (NACS) DC Adapter Warran… |
| 22-NA-242 | Service bulletin | Apr 24, 2025 | This warranty administration bulletin provides information for dealers/technicians on System Reset and Connector Reconnect Labor Code Number… |
| 23-NA-036 | Service bulletin | Apr 4, 2025 | This service bulletin provides diagnostic information for dealers/technicians on an Amber Light on Dual Level Portable Charge Cord Set. |
| 25-NA-087 | Service bulletin | Apr 3, 2025 | This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs… |
| 23-NA-157 | Service bulletin | Apr 3, 2025 | This service bulletin provides repair information to correct a customer concern of a Malfunction Indicator Lamp (MIL) illuminated in Driver… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chevrolet N232404821 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N232404821 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does N232404821 cover?
The manufacturer filed it against 2 model years: 2023 Chevrolet Bolt EUV, 2023 Chevrolet Bolt EV. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.