Cadillac bulletin PIE0765A
What it saysThis engineering information (EI) closure ends the need for gathering further information from technicians in regard to comments on rattle type noise heard from rear of vehicle. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated Jan 24, 2024, received Feb 14, 2024, about the engine. It names 1 model year (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis engineering information (EI) closure ends the need for gathering further information from technicians in regard to comments on rattle type noise heard from rear of vehicle.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIE0765A | Service bulletin | Jan 24, 2024 | 10250269 | PDF, 56 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 235 complaints with NHTSA since 2015. 194 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2023 Cadillac Escalade, the 24 owners who gave an odometer reading for Engine reported it at a median of 30,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Vehicle: 2023 Cadillac Escalade Mileage at Incident: Approx. 43,000 Date of Incident: April 1, 2025 I had my 2023 Cadillac Escalade serviced at the dealership to replace two tires and perform an oil change.
2023 Cadillac Escalade · Engine · filed with NHTSA Apr 23, 2025 · ODI 11656317
In depth: 2023 Cadillac Escalade engine problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group84 other manufacturer communications filed against the Cadillac Escalade under the same component group (engine), newest first. The eight newest are listed; the rest are on the Cadillac list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N262552620 | Service campaign | May 11, 2026 | Certain vehicles may have a condition that could cause the cylinder 2 glow plug to fail. If this failure occurs, the Malfunction Indicator… |
| N252494003-02 | Service campaign | Jan 21, 2026 | Certain vehicles listed above, may have a condition where the connecting rod and/or crankshaft engine components in these vehicles may have… |
| 25-NA-339 | Service bulletin | Nov 6, 2025 | Under Field Actions N252494000, N252494001, the service procedure includes performing a PICO test on vehicle engines within the identified s… |
| N252508341 | Service campaign | Sep 16, 2025 | Certain vehicles listed above, may have a condition that could cause the engine coolant control valve to fail an onboard vehicle diagnostic… |
| 22-NA-080 | Service bulletin | Sep 6, 2025 | This technical bulletin provides a procedure to replace the camshaft actuator magnet to correct customer concerns of engine related shudder. |
| N252502891 | Service campaign | Jul 16, 2025 | Customer Satisfaction Program. Certain vehicles listed above may have a condition in which the internal differential nut was cross threaded… |
| 00-06-01-026R | Service bulletin | Jun 5, 2025 | This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage. |
| N252494003 | Service campaign | May 23, 2025 | Certain vehicles listed above, may have a condition where the connecting rod and/or crankshaft engine components in these vehicles may have… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac PIE0765A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIE0765A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIE0765A cover?
The manufacturer filed it against 1 model year: 2023 Cadillac Escalade. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.