GM service campaign N262552620
What it saysCertain vehicles may have a condition that could cause the cylinder 2 glow plug to fail. NHTSA’s full summary ↓
GM filed this with NHTSA as a service campaign dated May 11, 2026, about the engine. It names 4 model years across Chevrolet, GMC and Cadillac (2021). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Certain vehicles may have a condition that could cause the cylinder 2 glow plug to fail. If this failure occurs, the Malfunction Indicator Light (Check Engine Light) will illuminate and a diagnostic trouble code will set. This special coverage covers the condition described above for a period of 15 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 11, 2026, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 11, 2026, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to replace the cylinder 2 glow plug as necessary. The repairs will be made at no charge to the customer.
Trouble codes it names: P0672 P06C6 P1339 all 3 read from the document itself; NHTSA’s summary names none
One of the 432 warranty extensions and special-coverage programs on file — every make, with the term each runs to.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N262552620 | Service campaign | May 11, 2026 | 11032588 | PDF, 368 KB |
What the document itself lists
The manufacturer titles it “N262552620 - Special Coverage”.
Part the bulletin names
| Part number | Description | Qty |
|---|---|---|
| 24000504 | Glow Plug | — |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 9900981 | Customer Reimbursement Denied – For USA dealers only N/A ZREG ** For USA and Canada… | 20 hrs |
Read by machine from the document NHTSA serves (6 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 2 model years
GMC 1 model year
Cadillac 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 1,417 complaints with NHTSA since 2015. 798 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2021 GMC Yukon, the 74 owners who gave an odometer reading for Engine reported it at a median of 75,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
I own a 2021 Cadillac Escalade that falls under the manufacturer recall issued by GM/Cadillac for engine problems associated with this specific make, model, and year. I received an official recall notice via both email and U.S. Postal Service, instructing me to take my vehicle to my local dealership to have the recall addressed.
2021 Cadillac Escalade · Engine · filed with NHTSA Aug 2, 2025 · ODI 11677948
2nd time in less than a year it has had lifter failure. we travel almost every weekend and this puts my family in danger being broken down on a highway, especially at night. yes it has been confirmed and have been told that it is a wide spread problem no notice before it happened
2021 Chevrolet Suburban · Engine · filed with NHTSA May 28, 2022 · ODI 11466550
On my way to work a few days ago I noticed a lag while driving and a knocking feeling/sound ever few seconds going highway speeds. No engine light came on to warn or tell of an issue. I thought maybe it was just a section of roadway that makes cars ride rough.
2021 Chevrolet Tahoe · Engine · filed with NHTSA May 30, 2021 · ODI 11419041
In depth: 2021 Cadillac Escalade engine problems → · 2021 Chevrolet Suburban engine problems → · 2021 Chevrolet Tahoe engine problems → · 2021 GMC Yukon engine problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group95 other manufacturer communications filed against these GM models under the same component group (engine), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N252494003-02 | Service campaign | Jan 21, 2026 | Certain vehicles listed above, may have a condition where the connecting rod and/or crankshaft engine components in these vehicles may have… |
| 25-NA-339 | Service bulletin | Nov 6, 2025 | Under Field Actions N252494000, N252494001, the service procedure includes performing a PICO test on vehicle engines within the identified s… |
| N252508341 | Service campaign | Sep 16, 2025 | Certain vehicles listed above, may have a condition that could cause the engine coolant control valve to fail an onboard vehicle diagnostic… |
| 22-NA-080 | Service bulletin | Sep 6, 2025 | This technical bulletin provides a procedure to replace the camshaft actuator magnet to correct customer concerns of engine related shudder. |
| N252502891 | Service campaign | Jul 16, 2025 | Customer Satisfaction Program. Certain vehicles listed above may have a condition in which the internal differential nut was cross threaded… |
| 00-06-01-026R | Service bulletin | Jun 5, 2025 | This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage. |
| N252494003 | Service campaign | May 23, 2025 | Certain vehicles listed above, may have a condition where the connecting rod and/or crankshaft engine components in these vehicles may have… |
| 23-NA-170 | Service bulletin | May 16, 2025 | This bulletin advises the tech to inspect deeper into what may be the main cause of an engine failure. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N262552620 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N262552620 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N262552620 cover?
The manufacturer filed it against 4 model years across 3 brands (Chevrolet, GMC and Cadillac): 2021 Cadillac Escalade, 2021 Chevrolet Suburban, 2021 Chevrolet Tahoe, 2021 GMC Yukon. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.