Cadillac bulletin PIE0761
What it saysThis engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regard to vehicles having a grunt, grinding, and/or metal on metal type… NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated Sep 14, 2023, received Oct 12, 2023, about the service brakes. It names 4 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regard to vehicles having a grunt, grinding, and/or metal on metal type noise heard during braking.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIE0761 | Service bulletin | Sep 14, 2023 | 10243967 | PDF, 71 KB |
What the document itself lists
The manufacturer titles it “Engineering Information - Grunt, Grinding and/or Metal on Metal Type Noise Heard During Braking”.
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 2486328 | Engineering Information - Grunt, Grinding, Metal on Metal Type Noise Heard Under Braking | 1.8 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Cadillac’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 54 complaints with NHTSA since 2015. 3 of them name Service Brakes — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
brakes locking up when backing out of parking spot numerus times, took 20 minutes to back out my 10-foot driveway backup camera saw something that wasnt there brakes keep locking up HARD every foot or so seat kept vibrating front camera was very erratic before this warning of thing that were not there Venice cadillac's service dept…
2024 Cadillac XT6 · Service Brakes · filed with NHTSA Dec 25, 2024 · ODI 11632333
The vehicle has had breaking issues since I purchased it in September 23, 2023. On April 26, 2025 the car completely shut down while driving it for no apparent reason. Took it to the certified Cadillac dealer (see picture). Said, it was fixed. May 11, 2026 started doing it again while driving, turning, backing up or at a light.
2024 Cadillac XT6 · Service Brakes · filed with NHTSA Jun 4, 2026 · ODI 11742086
The contact owns a 2023 Cadillac XT5. The contact stated that the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to a dealer where a diagnostic was performed. The dealer received various diagnostic codes all related to the brake master cylinder.
2023 Cadillac XT5 · Service Brakes · filed with NHTSA May 28, 2026 · ODI 11740588
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the service brakes
Source: same model, same component group4 other manufacturer communications filed against these Cadillac models under the same component group (service brakes), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 24-NA-048 | Service bulletin | Feb 6, 2025 | This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engine… |
| 21-NA-142 | Service bulletin | Jan 9, 2025 | This technical bulletin provides repair information to correct a customer concern of hearing front brake grind/groan noise after sitting ove… |
| PIE0761A | Service bulletin | Mar 26, 2024 | This engineering information (EI) closure ends the need for gathering further information from technicians in regard to vehicles having a gr… |
| PIP5596A | Service bulletin | Mar 4, 2024 | This Preliminary information communicates that when removing the fuel line jumper hose care should be taken to be sure the line is reinstall… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac PIE0761 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIE0761 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIE0761 cover?
The manufacturer filed it against 4 model years: 2024 Cadillac XT5, 2023 Cadillac XT5, 2024 Cadillac XT6, 2023 Cadillac XT6. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2024 Vehicles: built after 1 Apr 2023 — the build date is on the certification label in the driver’s door jamb.