Cadillac service campaign N262573420
What it saysCertain vehicles, equipped with the Precision Package, may be missing the supplementary performance toe links that were to be delivered in the vehicle’s trunk. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service campaign dated Oct 8, 2026, about the suspension. It names 1 model year (2026). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCertain vehicles, equipped with the Precision Package, may be missing the supplementary performance toe links that were to be delivered in the vehicle’s trunk. Customers will be instructed to contact dealers to order the missing toe-link assemblies.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N262573420 | Service campaign | Oct 8, 2026 | 11038413 | PDF, 261 KB |
What the document itself lists
The manufacturer titles it “N262573420 - Customer Satisfaction Program”.
Parts the bulletin names
| Part number | Description | Qty |
|---|---|---|
| 85829248 | Link Assembly – RR Suspension | — |
| 11611276 | Bolt | — |
| 11609598 | Bolt | — |
Read by machine from the document NHTSA serves (4 pages), read Oct 10, 2026. A part number is shown only where it matches Cadillac’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 6 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group4 other manufacturer communications filed against the Cadillac CT5 under the same component group (suspension), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 17-NA-087 | Service bulletin | Sep 26, 2024 | This informational bulletin provides information on Characteristics of Wide Low Aspect Ratio Tires, Vehicle Pulls Left or Right, Wanders, Fo… |
| 05-03-08-002J | Service bulletin | Aug 22, 2024 | This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid lea… |
| 15-00-89-004G | Service bulletin | Apr 26, 2024 | This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and wh… |
| PIT5214F | Service bulletin | Nov 14, 2023 | This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac N262573420 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N262573420 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N262573420 cover?
The manufacturer filed it against 1 model year: 2026 Cadillac CT5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.