Cadillac service campaign N252500160-01
What it saysIf the driver receives a “Driver Assist Unavailable” message, and SuperCruise is non-functional, all future OTA updates may fail. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service campaign dated Jul 23, 2025, about the forward collision avoidance. It names 1 model year (2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
Get the next Cadillac Optiq bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
If the driver receives a “Driver Assist Unavailable” message, and SuperCruise is non-functional, all future OTA updates may fail. Dealers will perform a Serial Data Authentication Configuration to restore SuperCruise functionality and enable future OTA updates.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N252500160-01 | Service campaign | Jul 23, 2025 | 11020868 | PDF, 288 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Cadillac bulletins for the Optiq
A weekly email, sent only in a week when Cadillac files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 13 complaints with NHTSA since 2015. 4 of them name Forward Collision Avoidance — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Operating the vehicle as instructed and used the Super Cruise feature (GM's hands-free cruise control driving assist) as it should be, by paying complete attention while not having to keep my hands on the steering wheel.
2025 Cadillac Optiq · Forward Collision Avoidance · filed with NHTSA Oct 23, 2026 · ODI 11773254
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the forward collision avoidance
Source: same model, same component group2 other manufacturer communications filed against the Cadillac Optiq under the same component group (forward collision avoidance), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-118 | Service bulletin | May 8, 2025 | This service bulletin provides information for the technicians to use a Customer Concern Verification sheet to facilitate the questions need… |
| 25-NA-060 | Service bulletin | Mar 11, 2025 | This service bulletin provides information for dealers/technicians on Diagnostic Aid - Super Cruise Unavailable. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac N252500160-01 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N252500160-01 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N252500160-01 cover?
The manufacturer filed it against 1 model year: 2025 Cadillac Optiq. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.