Cadillac bulletin 24-NA-263
What it saysThis technical bulletin provides a procedure that corrects the condition of Rear Access Open Message Displayed when Liftgate is Closed. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service bulletin dated Dec 7, 2024, received Jan 3, 2025, about the structure. It names 3 model years (2023–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis technical bulletin provides a procedure that corrects the condition of Rear Access Open Message Displayed when Liftgate is Closed.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-NA-263 | Service bulletin | Dec 7, 2024 | 11012207 | PDF, 122 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 2086748 | Relearn Liftgate Maximum Open Position | 0.5 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Cadillac’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2025 Lyriq →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 129 complaints with NHTSA since 2015. 39 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information. There is no other way to see what speed you are going besides this screen.
2023 Cadillac Lyriq · Electrical System · filed with NHTSA Dec 11, 2024
OnStar system on the vehicle is busted. Because of this the accident detection no longer works and the GPS is stuck in no mans land which makes it impossible to use their app to figure out charging percentage, how far and route to take to the nearest charging station
2025 Cadillac Lyriq · Electrical System · filed with NHTSA Apr 18, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group20 other manufacturer communications filed against the Cadillac Lyriq under the same component group (structure), newest first. The eight newest are listed; the rest are on the Cadillac list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 05-08-51-001L | Service bulletin | Feb 20, 2025 | This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film. |
| 22-NA-244 | Warranty extension | Jan 30, 2025 | This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warr… |
| 25-NA-007 | Service bulletin | Jan 16, 2025 | This technical bulletin provides a procedure to correct the condition of Lower Closeout Panel Not Sitting Flush. |
| 24-NA-275 | Service bulletin | Jan 9, 2025 | This service bulletin provides repair information to trim the Cadillac Emblem Charge Port Door Switch to correct a customer concern of high… |
| PIT6219A | Service bulletin | Jan 7, 2025 | This Preliminary information communicates that a dealer may find the underhood beauty covers missing. The dealer is advised that these are m… |
| PIE0797C | Service bulletin | Jan 3, 2025 | This engineering information (EI) closure ends the need for gathering further information from technicians in regard to the right front door… |
| PIE0796A | Service bulletin | Jan 3, 2025 | This engineering information (EI) closure ends the need for gathering further information from technicians in regard to the Liftgate is Ajar… |
| 24-NA-083 | Service bulletin | Dec 11, 2024 | This informational bulletin provides information on EV Charge Inlet Dust Cover Replacement Information. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac 24-NA-263 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24-NA-263 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 24-NA-263 cover?
The manufacturer filed it against 3 model years: 2025 Cadillac Lyriq, 2024 Cadillac Lyriq, 2023 Cadillac Lyriq. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.