BMW bulletin B652923
What it saysVehicles which require this campaign to be completed will show it as “Open” when checked either inAIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry. NHTSA’s full summary ↓
BMW filed this with NHTSA as a service bulletin dated Sep 19, 2023, received Oct 1, 2023, about the equipment. It names 2 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next BMW iX bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Vehicles which require this campaign to be completed will show it as “Open” when checked either inAIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry. Please make sure you check your center’s inventory as soon as possible. You can see a list ofaffected vehicles in Inventory Campaign Details (ICD) under ROSS. For centers that qualify, this Service Action repair is eligible to be performed via Mobile Assistance.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| B652923 | Service bulletin | Sep 19, 2023 | 10242873 | PDF, 138 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new BMW bulletins for the iX
A weekly email, sent only in a week when BMW files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 70 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group8 other manufacturer communications filed against the BMW iX under the same component group (equipment), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| B654223 | Service bulletin | Dec 21, 2023 | Quality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. The software update im… |
| B653923 | Service bulletin | Dec 19, 2023 | If regional navigational maps are downloaded into the vehicle over-the-air, they cannot be installed into the active Navigation. |
| B653523 | Service bulletin | Nov 21, 2023 | Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the… |
| B652723 | Service bulletin | Nov 20, 2023 | Customers may be experiencing one or more of these 3 issues with Apple CarPlay® operation: No selections can be made in Apple CarPlay® usin… |
| B661523 | Service bulletin | Nov 16, 2023 | Emergency Stop Assistant is activated. Thisicon will appear in the CID when this function is activated. |
| B640823 | Service bulletin | Sep 20, 2023 | customer may state there is low air flow from the vents, but can hear the fan is on. Also, there are noCheck Control Messages or other any i… |
| B652823 | Service bulletin | Sep 11, 2023 | Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the… |
| B840523 | Service bulletin | Sep 5, 2023 | Intermittently the GPS location in 3 Party Navigation Apps (i.e., Apple Maps, Google Maps, Waze) will drift fromthe correct location. In ad… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for BMW, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is BMW B652923 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the B652923 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every BMW warranty extension on file lists the ones BMW has filed.
Which vehicles does B652923 cover?
The manufacturer filed it against 2 model years: 2023 BMW iX, 2022 BMW iX. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: I20 iX Sports Activity Vehicle: built 12 Dec 2021 – 13 Feb 2023 — the build date is on the certification label in the driver’s door jamb.