BMW service campaign 0024750100
What it saysDue to a manufacturing issue, the torque on the bolts of the transmission Mechatronics was not carried outaccording to the specification. NHTSA’s full summary ↓
BMW filed this with NHTSA as a service campaign dated Apr 18, 2025, received Sep 1, 2024, about the power train — 2 documents under this number: B240224 (2 filings). It names 3 model years (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Due to a manufacturing issue, the torque on the bolts of the transmission Mechatronics was not carried outaccording to the specification. The faulty torquing can cause a malfunction within the transmission, and as a result, the emergencyoperation of the transmission.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| B240224 | Service campaign | Apr 18, 2025 | 11017286 | PDF, 200 KB |
| B240224 | Service campaign | Aug 14, 2024 | 11006723 | PDF, 200 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 225 complaints with NHTSA since 2015. 16 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
My 2024 BMW X5 50e has stranded me three times now due to "Drivetrain Malfunction". Each time my safety has been at extreme risk due to driving on busy streets and interstate in Atlanta.
2024 BMW X5 · Power Train · filed with NHTSA Jul 10, 2024 · ODI 11601037
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group9 other manufacturer communications filed against these BMW models under the same component group (power train), newest first. The eight newest are listed; the rest are on the BMW list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| B063826 | Other | Aug 3, 2026 | Shaft Return |
| 0033350200 | Service campaign | Sep 3, 2025 | The rear right driven half-shaft (aka output shaft/driven shaft) may not have been manufactured correctly during production and may break. I… |
| B240125 | Service campaign | May 28, 2025 | Delivery Stop Transmission Control Unit |
| 0024770100 | Service campaign | Jan 15, 2025 | During manufacturing, the dual-mass flywheel has not been sufficiently greased. The insufficient grease may result in acoustic abnormalitie… |
| B110924 | Service campaign | Nov 14, 2024 | Delivery Stop Flywheel |
| B240224 | Service bulletin | Mar 15, 2024 | BMW AG has issued a Delivery Stop (effective March 15, 2024) on a small number of Model Year 2024 BMW vehicles that were produced between Ja… |
| MCAS4023 | Service bulletin | Sep 29, 2023 | BMW AG has requested the inspection of all dealer stock of the following part number(s) listed below to ensure the spacer is conformed to d… |
| B240423 | Service bulletin | Sep 28, 2023 | BMW AG has issued a Delivery Stop (effective September 28, 2023) on certain Model Year 2023 BMWvehicles that were produced between January 2… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for BMW, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is BMW 0024750100 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 0024750100 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 0024750100 cover?
The manufacturer filed it against 3 model years: 2024 BMW 5 Series, 2024 BMW X5, 2024 BMW X7. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2024 BMW: built on or after 30 Jan 2024; G05 X5 Sports Activity Vehicle: built 30 Jan 2024 – 6 Mar 2024; G07 X7 Sports Activity Vehicle: built 2 Feb 2024 – 27 Feb 2024 — the build date is on the certification label in the driver’s door jamb.