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Manufacturer recall number

Volkswagen recall 72L6

Volkswagen calls it 72L6. NHTSA filed it as campaign 21V038000 on Feb 1, 2021: seats on the 2021 Volkswagen Jetta and 1 other Volkswagen model, 57 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V0380002021 Volkswagen Jetta and 1 other Volkswagen modelSeatsFeb 1, 202157high
Problem Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks. Risk The seat can move front and back without restriction if bolts are missing, increasing the risk of injury during a crash. Fix Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.

The manufacturer’s own words as filed for 21V038000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 72L6 is the number Volkswagen assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V038000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 72L6 the same recall as 21V038000?

Yes. 72L6 is Volkswagen’s own number for it; 21V038000 is NHTSA’s. One recall, two references.

Which vehicles does 72L6 cover?

2021 Volkswagen Jetta and 1 other Volkswagen model, 57 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 72L6 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.