⌘K
HomeRecalls 24V523000
NHTSA campaign 24V523000 · manufacturer recall SR24-26

2005–2024 Prevost H3-41 and 4 other Prevost models: equipment adaptive/mobility recall

An unstable wheelchair increases the risk of injury to lift occupants.

high 2,653 vehicles affected FMVSS 404 22% reported repaired

What was reported

Source: manufacturer filing, 49 CFR Part 573
Problem Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations." Risk An unstable wheelchair increases the risk of injury to lift occupants. Fix Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.

Reported to NHTSA Jul 9, 2024 by Prevost Car (US) Inc, owners notified Apr 25, 2025.

Which vehicles are covered

Source: NHTSA campaign 24V523000

Vehicles built Feb 7, 2005 to May 7, 2024 — a VIN outside that window is not part of this campaign even if the year, make and model match.

Model yearOn WhichTrim
2006 Prevost H3-41
2007 Prevost H3-41
2014 Prevost H3-41
2018 Prevost H3-41
2005 Prevost H3-45
2006 Prevost H3-45
2007 Prevost H3-45
2008 Prevost H3-45
2009 Prevost H3-45
2010 Prevost H3-45
2011 Prevost H3-45
2012 Prevost H3-45
2013 Prevost H3-45
2014 Prevost H3-45
2015 Prevost H3-45
2016 Prevost H3-45
2017 Prevost H3-45
2018 Prevost H3-45
2019 Prevost H3-45
2020 Prevost H3-45
2022 Prevost H3-45
2023 Prevost H3-45
2024 Prevost H3-45
2019 Prevost H3-45 VIP
2005 Prevost X3-45
2006 Prevost X3-45
2007 Prevost X3-45
2008 Prevost X3-45
2009 Prevost X3-45
2010 Prevost X3-45
2011 Prevost X3-45
2012 Prevost X3-45
2013 Prevost X3-45
2014 Prevost X3-45
2015 Prevost X3-45
2016 Prevost X3-45
2017 Prevost X3-45
2018 Prevost X3-45
2019 Prevost X3-45
2020 Prevost X3-45
2021 Prevost X3-45
2022 Prevost X3-45
2023 Prevost X3-45
2024 Prevost X3-45
2017 Prevost X3-45 Commuter
2018 Prevost X3-45 Commuter
2019 Prevost X3-45 Commuter
2021 Prevost X3-45 Commuter
2022 Prevost X3-45 Commuter
2023 Prevost X3-45 Commuter

None of the vehicles this campaign names has a page on WhichTrim: the catalogue covers the cars, trucks and SUVs the EPA certifies from 2016 on, and these vehicles fall outside it — older model years, or motorhomes, trailers, buses, motorcycles and chassis cabs the EPA does not rate. The campaign record above is complete as filed, and whether one specific vehicle is included is settled by its VIN. Other campaigns on vehicles without a page here →

How much of it has been fixed

Source: manufacturer quarterly report, 49 CFR 573.7
Reported repaired 22%

of the campaign

5 quarters into the six-quarter reporting window, and still climbing.

This is the manufacturer's own cumulative count of vehicles it has inspected and repaired, divided by the vehicles the campaign covers. It files that count with NHTSA every quarter for six consecutive quarters, starting from the quarter in which owners were told a remedy was ready, and then the obligation ends — so a figure on an older campaign is where the count stopped, not where it stands today.

It rarely reaches 100%, and not because the work was not done. The same report asks manufacturers to count vehicles they could not reach at all — exported, stolen, scrapped, or simply never located — and those stay in the denominator. A low number means a lot of these vehicles are still out there unrepaired; it does not tell you which ones.

The federal paperwork

Source: nhtsa.gov

Filed documents

  • Defect report PDF — The manufacturer's own filing to NHTSA describing the defect, the risk and the affected build range.
  • Owner letter PDF — The letter mailed to registered owners, in full.

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. NHTSA checks a VIN against the manufacturer's own list and tells you whether the repair is still outstanding on that vehicle.

NHTSA VIN recall lookup →

Campaign 24V523000 · the manufacturer calls it SR24-26

Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.

Advertisement

Common questions

Source: NHTSA, 49 CFR Part 573

Is SR24-26 the same recall as 24V523000?

Yes. SR24-26 is the number Prevost Car (US) Inc uses for this campaign in its own paperwork and in the letter it sends owners. 24V523000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. This campaign covers vehicles built Feb 7, 2005 to May 7, 2024. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.