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NHTSA campaign 23V345000 · manufacturer recall SR-23-001

2022–2023 Mitsubishi Outlander: back over prevention recall

A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.

minor 89,907 vehicles affected FMVSS 111

What was reported

Source: manufacturer filing, 49 CFR Part 573
Problem Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2022-2023 Outlander and 2023 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the backup camera rearview image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility." Risk A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury. Fix Dealers will update the A-IVI software, free of charge. Owner notification letters were mailed June 20, 2023. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-23-001. This recall was replaced by NHTSA recall number 25V369.

Reported to NHTSA Jun 6, 2023 by Mitsubishi Motors North America, Inc, owners notified Jun 20, 2023.

What that means, in plain English

Source: WhichTrim's reading of the filing above — not NHTSA's wording

A software fix restores a backup camera display that fails to show an image — a degraded convenience/visibility aid addressed by an OTA-style dealer update, with no direct mechanical failure causing a crash.

Written for us by a language model from the manufacturer's filed text, which is quoted in full above. Where the two differ, the filing is the record and this is only our summary of it.

The fix, from the dealer bulletin

Source: NHTSA remedy instructions and dealer notice
Stop-sale Yes: the bulletin says the vehicle may not be sold or delivered until repaired
Remedy Instructions filed: the dealer bulletin exists

Labour, as the warranty table lists it

  • 0.2 h · op C2301R01
  • 0.3 h · op C2301R02

The operation code and time the manufacturer pays the dealer; a customer-pay estimate elsewhere is a different number.

The advisory, as filed: “It is a violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.”

Read from NHTSA’s copy of the manufacturer’s dealer documents (manufacturer campaign SR-23-001). The procedure itself is in the bulletin; a franchised dealer has the current copy on the manufacturer’s portal, and that copy governs. Working a lot or a fleet? Recall Watch carries this line on every VIN it checks: remedy status, hours, stop-sale.

Which vehicles are covered

Source: NHTSA campaign 23V345000
Model yearClassSafety SignalRecalls on file
2022 Mitsubishi OutlanderCompact SUVD10
2023 Mitsubishi OutlanderCompact SUVA2

Those are the model years inside WhichTrim's range, 2016 onward. The campaign may cover others outside it, and the only thing that settles whether one specific vehicle is included is its VIN.

The federal paperwork

Source: nhtsa.gov

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. Type the VIN and the WhichTrim recall report checks this campaign’s build window and engine against it.

Campaign 23V345000 · the manufacturer calls it SR-23-001

Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.

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A recall covers a build range. Only your VIN settles it.

Check it with the WhichTrim recall report now, or have us check it every night and email you when something new is filed.

Photo: Taiga Miyamoto / Unsplash

Common questions

Source: NHTSA, 49 CFR Part 573

Is SR-23-001 the same recall as 23V345000?

Yes. SR-23-001 is the number Mitsubishi Motors North America, Inc uses for this campaign in its own paperwork and in the letter it sends owners. 23V345000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.