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NHTSA campaign 20V710000 · manufacturer recall SB-20-12-005

2016 Tesla Model X: structure recall

Trim that separates from the vehicle during use can cause a road hazard and increase the risk of a crash.

high 9,136 vehicles affected

What was reported

Source: manufacturer filing, 49 CFR Part 573
Problem Tesla, Inc. (Tesla) is recalling certain 2016 Model X vehicles. The front and spine cosmetic roof trim may have been adhered to the vehicle without first using primer. As a result, one or both pieces of trim may separate from the vehicle while moving. Risk Trim that separates from the vehicle during use can cause a road hazard and increase the risk of a crash. Fix Tesla will notify owners, and dealers will test the roof trim adhesion, and, as necessary, apply primer, free of charge. The recall began January 15, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-20-12-005. This recall has been superseded by Recall 24V615 (SB-24-12-008).

Reported to NHTSA Nov 17, 2020 by Tesla, Inc, owners notified Jan 15, 2021.

What that means, in plain English

Source: WhichTrim's reading of the filing above — not NHTSA's wording

Roof trim separating at speed becomes a road hazard that can cause crashes for other vehicles, meeting the high threshold for debris that can cause a crash, though NHTSA did not issue a stop-drive order.

Written for us by a language model from the manufacturer's filed text, which is quoted in full above. Where the two differ, the filing is the record and this is only our summary of it.

The fix, from the dealer bulletin

Source: NHTSA remedy instructions and dealer notice
Stop-sale Not stated in the dealer documents
Remedy Instructions filed: the dealer bulletin exists

Parts named

Part numberDescriptionQty
1041362-00-J
1125009-00-B
1059658-00-A
1048645-00-AASSY, MX ROOF APPLIQUE – FRONT

Special tools

  • 1114917-00-A
  • (Service Centers) 1490051-00-A
  • (Mobile Service) 1080978-##-B

Read from NHTSA’s copy of the manufacturer’s dealer documents (manufacturer campaign SB-20-12-005). The procedure itself is in the bulletin; a franchised dealer has the current copy on the manufacturer’s portal, and that copy governs. Working a lot or a fleet? Recall Watch carries this line on every VIN it checks: remedy status, hours, stop-sale.

Which vehicles are covered

Source: NHTSA campaign 20V710000
Model yearClassSafety SignalRecalls on file
2016 Tesla Model XLarge SUVF12

Those are the model years inside WhichTrim's range, 2016 onward. The campaign may cover others outside it, and the only thing that settles whether one specific vehicle is included is its VIN.

The federal paperwork

Source: nhtsa.gov

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. Type the VIN and the WhichTrim recall report checks this campaign’s build window and engine against it.

Campaign 20V710000 · the manufacturer calls it SB-20-12-005

Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.

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A recall covers a build range. Only your VIN settles it.

Check it with the WhichTrim recall report now, or have us check it every night and email you when something new is filed.

Photo: Taiga Miyamoto / Unsplash

Common questions

Source: NHTSA, 49 CFR Part 573

Is SB-20-12-005 the same recall as 20V710000?

Yes. SB-20-12-005 is the number Tesla, Inc uses for this campaign in its own paperwork and in the letter it sends owners. 20V710000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.