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NHTSA campaign 19V466000

2017–2018 Ford E-Series: equipment recall

The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.

high52 vehicles affected

What was reported

Source: manufacturer filing, 49 CFR Part 573
ProblemSVO Group Inc. (SVO Group) is recalling certain 2017-2018 Ford E-350 and E-450-based shuttle buses equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.RiskThe driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.FixSVO Group will work with ASA to notify owners, and ASA will provide a harness relay capacitor module to eliminate the image reversal, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service at 1-800-384-4400.

Reported to NHTSA Jun 18, 2019 by SVO Group Inc, owners notified May 9, 2019.

Which vehicles are covered

Source: NHTSA campaign 19V466000

Vehicles built Jun 1, 2017 to Dec 31, 2018 — a VIN outside that window is not part of this campaign even if the year, make and model match.

Model yearClassSafety SignalRecalls on file
2017 Ford E-SeriesSpecial purposeF6
2018 Ford E-SeriesSpecial purposeF7

Those are the model years inside WhichTrim's range, 2016 onward. The campaign may cover others outside it, and the only thing that settles whether one specific vehicle is included is its VIN.

The federal paperwork

Source: nhtsa.gov

Filed documents

NHTSA has not published the scanned filings for this campaign, or has not published them yet. The campaign record itself is on their site.

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. NHTSA checks a VIN against the manufacturer's own list and tells you whether the repair is still outstanding on that vehicle.

NHTSA VIN recall lookup →

Campaign 19V466000 · the manufacturer calls it 19E-009

Common questions

Source: NHTSA, 49 CFR Part 573

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. This campaign covers vehicles built Jun 1, 2017 to Dec 31, 2018. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.