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NHTSA campaign 16V605000 · manufacturer recall Recall # 16-E038

2010–2016 Road Rescue Duramedic and 5 other Road Rescue models: electrical system recall

A short circuit may result in damage to components of the vehicle's electrical system, affecting their function such as causing a loss of headlights, increasing the risk of a crash. A short circuit may also increase the risk of a fire.

critical 172 vehicles affected 56% reported repaired

What was reported

Source: manufacturer filing, 49 CFR Part 573
Problem REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicle, Ultramedic, Promedic, Duramedic, Metromedic and Transmedic emergency vehicles manufactured January 1, 2010, to May 1, 2016. These vehicles are equipped with certain Class 1 ES-Key power control modules manufactured by Hale Products. The affected power control modules may not provide sufficient circuit protection depending on their combination of software and installation, possibly resulting in a short circuit. Risk A short circuit may result in damage to components of the vehicle's electrical system, affecting their function such as causing a loss of headlights, increasing the risk of a crash. A short circuit may also increase the risk of a fire. Fix REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or halecustomerservice@idexcorp.com. REV's number for this recall is Recall #16-E038.

Reported to NHTSA Aug 17, 2016 by REV Ambulance Group Orlando, INC, owners notified Nov 20, 2016.

Which vehicles are covered

Source: NHTSA campaign 16V605000

Vehicles built Jan 1, 2010 to May 1, 2016 — a VIN outside that window is not part of this campaign even if the year, make and model match.

Model yearOn WhichTrim
2010 Road Rescue Duramedic
2011 Road Rescue Duramedic
2012 Road Rescue Duramedic
2013 Road Rescue Duramedic
2014 Road Rescue Duramedic
2015 Road Rescue Duramedic
2016 Road Rescue Duramedic
2010 Road Rescue Metromedic
2011 Road Rescue Metromedic
2012 Road Rescue Metromedic
2013 Road Rescue Metromedic
2014 Road Rescue Metromedic
2015 Road Rescue Metromedic
2016 Road Rescue Metromedic
2010 Road Rescue Promedic
2011 Road Rescue Promedic
2012 Road Rescue Promedic
2013 Road Rescue Promedic
2014 Road Rescue Promedic
2015 Road Rescue Promedic
2016 Road Rescue Promedic
2010 Road Rescue Specialty Vehicle
2011 Road Rescue Specialty Vehicle
2012 Road Rescue Specialty Vehicle
2013 Road Rescue Specialty Vehicle
2014 Road Rescue Specialty Vehicle
2015 Road Rescue Specialty Vehicle
2016 Road Rescue Specialty Vehicle
2010 Road Rescue Transmedic
2011 Road Rescue Transmedic
2012 Road Rescue Transmedic
2013 Road Rescue Transmedic
2014 Road Rescue Transmedic
2015 Road Rescue Transmedic
2016 Road Rescue Transmedic
2010 Road Rescue Ultramedic
2011 Road Rescue Ultramedic
2012 Road Rescue Ultramedic
2013 Road Rescue Ultramedic
2014 Road Rescue Ultramedic
2015 Road Rescue Ultramedic
2016 Road Rescue Ultramedic

None of the vehicles this campaign names has a page on WhichTrim: the catalogue covers the cars, trucks and SUVs the EPA certifies from 2016 on, and these vehicles fall outside it — older model years, or motorhomes, trailers, buses, motorcycles and chassis cabs the EPA does not rate. The campaign record above is complete as filed, and whether one specific vehicle is included is settled by its VIN. Other campaigns on vehicles without a page here →

How much of it has been fixed

Source: manufacturer quarterly report, 49 CFR 573.7
Reported repaired 56%

of the campaign

The final figure: the six quarters of reporting that 49 cfr 573.7 requires have closed.

This is the manufacturer's own cumulative count of vehicles it has inspected and repaired, divided by the vehicles the campaign covers. It files that count with NHTSA every quarter for six consecutive quarters, starting from the quarter in which owners were told a remedy was ready, and then the obligation ends — so a figure on an older campaign is where the count stopped, not where it stands today.

It rarely reaches 100%, and not because the work was not done. The same report asks manufacturers to count vehicles they could not reach at all — exported, stolen, scrapped, or simply never located — and those stay in the denominator. A low number means a lot of these vehicles are still out there unrepaired; it does not tell you which ones.

The federal paperwork

Source: nhtsa.gov

Filed documents

NHTSA has not published the scanned filings for this campaign, or has not published them yet. The campaign record itself is on their site.

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. NHTSA checks a VIN against the manufacturer's own list and tells you whether the repair is still outstanding on that vehicle.

NHTSA VIN recall lookup →

Campaign 16V605000 · the manufacturer calls it Recall # 16-E038

Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.

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Common questions

Source: NHTSA, 49 CFR Part 573

Is Recall # 16-E038 the same recall as 16V605000?

Yes. Recall # 16-E038 is the number REV Ambulance Group Orlando, INC uses for this campaign in its own paperwork and in the letter it sends owners. 16V605000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. This campaign covers vehicles built Jan 1, 2010 to May 1, 2016. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.