NHTSA campaign 16V593000 · manufacturer recall 9716H

2007–2012 Mazda CX-7: suspension recall

Q: Is 9716H the same recall as 16V593000?

Yes. 9716H is the number Mazda North American Operations uses for this campaign in its own paperwork and in the letter it sends owners. 16V593000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

A loss of steering control can increase the risk of a crash.

high 190,102 vehicles affected 57% reported repaired

Also on this page:

What was reported

Source: manufacturer filing, 49 CFR Part 573

Problem Mazda North American Operations (Mazda) is recalling certain model year 2007-2012 Mazda CX-7 vehicles manufactured February 14, 2006, to May 9, 2012. In the affected vehicles, water may enter the front suspension ball joint fittings. If the water is contaminated with salt, such as from driving on snowy roads that have been treated, the ball joint may corrode and separate from the lower control arm, resulting in a loss of steering control. Risk A loss of steering control can increase the risk of a crash. Fix Mazda will notify owners, and dealers will replace both front lower control arms, free of charge. As a priority, Mazda will first address all affected 2007-2008 vehicles as well as 2009-2011 vehicles currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia. West Virginia, Wisconsin, and the District of Columbia. The remaining vehicles will be addressed as parts are available. The recall began September 20, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9716H.

Reported to NHTSA Aug 11, 2016 by Mazda North American Operations, owners notified Sep 20, 2017.

Which vehicles are covered

Source: NHTSA campaign 16V593000

Vehicles built Feb 14, 2006 to May 9, 2012 — a VIN outside that window is not part of this campaign even if the year, make and model match.

Model year	On WhichTrim
2007 Mazda CX-7	every Mazda on this site
2008 Mazda CX-7	every Mazda on this site
2009 Mazda CX-7	every Mazda on this site
2010 Mazda CX-7	every Mazda on this site
2011 Mazda CX-7	every Mazda on this site
2012 Mazda CX-7	every Mazda on this site

None of the vehicles this campaign names has a page on WhichTrim: every model year it names is older than the catalogue, which begins at 2016. The campaign record above is complete as filed, and whether one specific vehicle is included is settled by its VIN. Other campaigns on vehicles without a page here →

How much of it has been fixed

Source: manufacturer quarterly report, 49 CFR 573.7

Reported repaired 57%

of the campaign

The final figure: the six quarters of reporting that 49 cfr 573.7 requires have closed.

This is the manufacturer's own cumulative count of vehicles it has inspected and repaired, divided by the vehicles the campaign covers. It files that count with NHTSA every quarter for six consecutive quarters, starting from the quarter in which owners were told a remedy was ready, and then the obligation ends — so a figure on an older campaign is where the count stopped, not where it stands today.

It rarely reaches 100%, and not because the work was not done. The same report asks manufacturers to count vehicles they could not reach at all — exported, stolen, scrapped, or simply never located — and those stay in the denominator. A low number means a lot of these vehicles are still out there unrepaired; it does not tell you which ones.

The federal paperwork

Source: nhtsa.gov

Filed documents

NHTSA has not published the scanned filings for this campaign, or has not published them yet. The campaign record itself is on their site.

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. NHTSA checks a VIN against the manufacturer's own list and tells you whether the repair is still outstanding on that vehicle.

NHTSA VIN recall lookup →

Campaign 16V593000 · the manufacturer calls it 9716H

Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 9716H the same recall as 16V593000?

Yes. 9716H is the number Mazda North American Operations uses for this campaign in its own paperwork and in the letter it sends owners. 16V593000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. This campaign covers vehicles built Feb 14, 2006 to May 9, 2012. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.