2014–2015 Mobility Works Chevy Express 2500 and 3 other Mobility Works models: equipment adaptive/mobility recall
If the platform side plates crack or the platform mounting fails from out-of-position bearings, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the vehicle's doors are opened, the platfor
What was reported
Source: manufacturer filing, 49 CFR Part 573Reported to NHTSA May 18, 2016 by Mobility Works (WMK Inc.), owners notified Jun 17, 2016.
What that means, in plain English
Source: WhichTrim's reading of the filing above — not NHTSA's wordingThe lift platform can separate and fall onto the operator when doors are opened, posing a direct risk of physical injury from a falling structural component, which materially reduces the safety of the mobility equipment without constituting a loss-of-vehicle-control or fire scenario.
Written for us by a language model from the manufacturer's filed text, which is quoted in full above. Where the two differ, the filing is the record and this is only our summary of it.
Which vehicles are covered
Source: NHTSA campaign 16V317000Vehicles built Jan 1, 2014 to Dec 31, 2015 — a VIN outside that window is not part of this campaign even if the year, make and model match.
| Model year | On WhichTrim |
|---|---|
| 2014 Mobility Works Chevy Express 2500 | — |
| 2015 Mobility Works Chevy Express 2500 | — |
| 2014 Mobility Works Ford E-150 | — |
| 2015 Mobility Works Ford E-150 | — |
| 2014 Mobility Works Ford E-250 | — |
| 2015 Mobility Works Ford E-250 | — |
| 2014 Mobility Works Ford E-350 | — |
| 2015 Mobility Works Ford E-350 | — |
None of the vehicles this campaign names has a page on WhichTrim: every model year it names is older than the catalogue, which begins at 2016. The campaign record above is complete as filed, and whether one specific vehicle is included is settled by its VIN. Other campaigns on vehicles without a page here →
The federal paperwork
Source: nhtsa.govFiled documents
NHTSA has not published the scanned filings for this campaign, or has not published them yet. The campaign record itself is on their site.
Check one specific vehicle
A recall applies to a build range, so year, make and model cannot settle it. Type the VIN and the WhichTrim recall report checks this campaign’s build window and engine against it.
Campaign 16V317000 · the manufacturer calls it 16E-020
Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.
A recall covers a build range. Only your VIN settles it.
Check it with the WhichTrim recall report now, or have us check it every night and email you when something new is filed.
Common questions
Source: NHTSA, 49 CFR Part 573Is 16E-020 the same recall as 16V317000?
Yes. 16E-020 is the number Mobility Works (WMK Inc.) uses for this campaign in its own paperwork and in the letter it sends owners. 16V317000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.
Does this recall repair cost anything?
No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.
How do I know whether my vehicle is included?
By VIN, not by model year. This campaign covers vehicles built Jan 1, 2014 to Dec 31, 2015. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.
What if the repair is not available yet?
It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.
What did the manufacturer say was wrong?
The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.
Who started this recall?
NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.