Volvo service campaign D10310
What it saysVolvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Delivery Action D10310: Early Software Action on certain Model Year 2025 EX90 vehicles. NHTSA’s full summary ↓
Volvo filed this with NHTSA as a service campaign dated Mar 26, 2025, received Apr 9, 2025, about the engine. It names 1 model year (2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationVolvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Delivery Action D10310: Early Software Action on certain Model Year 2025 EX90 vehicles. Volvo Cars investigations have identified that certain EX90’s with early software need a pre-PDS software. The corrective action is to: 1.Ensure that all ECU’s are in Default (Extended for HPA (High Performance CPU A)). 2.Download pre-PDS SW (32425177) prior to normal PDS SW. 3.Continue with PDS as normal (PDS SW will be available after pre-PDS SW). A total of 7 U.S. and 11 Canadian vehicles are affected by this Delivery Action.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| D10310 | Service campaign | Mar 26, 2025 | 11016909 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 74 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group2 other manufacturer communications filed against the Volvo EX90 under the same component group (engine), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 35526.1.8 | Service bulletin | Apr 23, 2026 | This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure Description and S… |
| 37300 | Service bulletin | Mar 26, 2025 | This is a Technical Journal: Coolant System Filling. If for any reason the coolant system is drained and needs to be topped off, follow VIDA… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volvo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volvo D10310 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the D10310 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does D10310 cover?
The manufacturer filed it against 1 model year: 2025 Volvo EX90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.