Volvo service campaign D10288
Volvo filed this with NHTSA as a service campaign dated Oct 25, 2024, received Nov 5, 2024, about the electrical system. It names 1 model year (2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationVolvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Delivery Action D10288: HLCM Reload before SW update on certain model year 2025 EX90 vehicles. Volvo Cars investigations have identified that the High Low Converter Module (HLCM) software might cause damage to the HLCM during other software updates to the car. The corrective action is to perform a HLCM reload before the Pre-delivery Software (PDS). A total of 213 U.S and 30 Canadian vehicles are eligible for this delivery action. URGENT: HLCM RELOAD MUST BE PERFORMED PRIOR TO PDS SOFTWARE!
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| D10288 | Service campaign | Oct 25, 2024 | 11009822 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volvo D10288 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the D10288 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does D10288 cover?
The manufacturer filed it against 1 model year: 2025 Volvo EX90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.