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Manufacturer communication · Service bulletin

Volkswagen bulletin VOS-24-128

What it saysThis is a notice for software changes with the ODIS diagnostic program to correct the communication during taking the vehicle in and out of transport mode. NHTSA’s full summary ↓

Volkswagen filed this with NHTSA as a service bulletin dated Oct 30, 2024, received Nov 6, 2024, about the engine. It names 1 model year (2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.

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What the bulletin says

Source: NHTSA's summary of the manufacturer's communication

This is a notice for software changes with the ODIS diagnostic program to correct the communication during taking the vehicle in and out of transport mode.

Kind Service bulletin Manufacturer date Oct 30, 2024 Received by NHTSA Nov 6, 2024 Components Engine

Document filed under this number

DocumentKindDatedNHTSA idAt NHTSA
VOS-24-128Service bulletinOct 30, 202411010029PDF

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.

Model years it names

Source: as the manufacturer filed them

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

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A weekly email, sent only in a week when Volkswagen files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.

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What owners reported

Source: NHTSA complaint database

Owners of the 1 model year this bulletin names have filed 16 complaints with NHTSA since 2015.

A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.

More bulletins about the engine

Source: same model, same component group

3 other manufacturer communications filed against the Volkswagen ID. Buzz under the same component group (engine), newest first.

NumberKindDatedNHTSA’s summary
VOS-26-21Service bulletinMar 27, 2026This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A…
V1923012072064_4Service bulletinFeb 5, 2026Inspecting Cooling system for proper installation to prevent restrictions
VOS 25 17Service bulletinFeb 10, 2025This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: Th…

Quote the number at the service desk. It is what the dealer’s system is keyed on.

Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.

Photo: Christian Buehner / Unsplash

Common questions

Source: NHTSA, 49 CFR 579.5

Is Volkswagen VOS-24-128 a recall?

No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the VOS-24-128 repair free?

Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Volkswagen warranty extension on file lists the ones Volkswagen has filed.

Which vehicles does VOS-24-128 cover?

The manufacturer filed it against 1 model year: 2025 Volkswagen ID. Buzz. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.