Volkswagen service campaign 37U2
What it saysVehicles included in this action may have been built with incorrect settings in the Transmission Control Module (TCM) which results in the Start / Stop system not working correctly. NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a service campaign dated Dec 20, 2024, received Jan 7, 2025, about the engine — 2 documents under this number: Circular 37U2, Dealer 37U2. It names 1 model year (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationVehicles included in this action may have been built with incorrect settings in the Transmission Control Module (TCM) which results in the Start / Stop system not working correctly. A disabled Start / Stop system will increase engine idle time while vehicle is stationary, however, the vehicle emissions remain within certified tailpipe standards.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| Circular 37U2 | Service campaign | Dec 20, 2024 | 11012458 | not found |
| Dealer 37U2 | Service campaign | Dec 19, 2024 | 11012459 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 78 complaints with NHTSA since 2015. 22 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
My car was less than a year old, had been at the dealership for routine maintenance on September 24th, and with no warning signals from the vehicle's electronics smoke started coming out from the hood while I was ~20 minutes into my drive to work.
2024 Volkswagen Tiguan · Engine · filed with NHTSA Oct 25, 2025 · ODI 11695570
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group47 other manufacturer communications filed against the Volkswagen Tiguan under the same component group (engine), newest first. The eight newest are listed; the rest are on the Volkswagen list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| V0116152014815_20 | Service bulletin | Sep 17, 2026 | Suggested fuel additive |
| V2426012083103_1 | Service bulletin | Sep 11, 2026 | Reference to Service Action 24BD |
| V1718062017813_24 | Service bulletin | Jul 9, 2026 | Oil Consumption Measurement and Electronic Oil Consumption Measurement |
| TT 13-20-01_3 | Service bulletin | Jun 18, 2026 | Instruction, how to lubicate engine before initial start. |
| TT 10-18-02_2 | Other | Jun 18, 2026 | Lubricating engine components before reassembly. |
| V1719012012855_81 | Service bulletin | Jun 4, 2026 | Volkswagen Engine Oil Standards |
| Dealer 24TT_20260421 | Service campaign | Apr 21, 2026 | Under this service action, updated engine control module (ECM) software will be installed to provide robustness improvements to the ECM cali… |
| Circular 24TT_20260421 | Service campaign | Apr 21, 2026 | Under this service action, updated engine control module (ECM) software will be installed to provide robustness improvements to the ECM cali… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen 37U2 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 37U2 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 37U2 cover?
The manufacturer filed it against 1 model year: 2024 Volkswagen Tiguan. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.