Toyota bulletin TSB-0036-23
What it saysTSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. NHTSA’s full summary ↓
Toyota filed this with NHTSA as a service bulletin dated Jun 15, 2023, received Jul 31, 2023, about the electrical system. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories (including interior light, clock, and radio reset). ?Interior cleanliness. ?Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures that apply specifically to 2024 model year Grand Highlander and Grand Highlander Hybrid vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2024 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB-0036-23 | Service bulletin | Jun 15, 2023 | 10240065 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 247 complaints with NHTSA since 2015.
Subject: NHTSA Complaint - 2024 Grand Highlander Hybrid XLE Rear Windshield Shattering To Whom It May Concern, I am writing to formally file a complaint regarding a concerning incident with my recently purchased 2024 Grand Highlander Hybrid XLE.
2024 Toyota Grand Highlander · Structure · filed with NHTSA May 16, 2024 · ODI 11589209
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group22 other manufacturer communications filed against the Toyota Grand Highlander under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Toyota list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| T-SB-0058-23 REV1 | Service campaign | Jun 13, 2025 | The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The… |
| T-SB-0037-25 | Service bulletin | Apr 18, 2025 | Some 2024 – 2025 model year Grand Highlander and Grand Highlander Hybrid vehicles may exhibit a condition where the Blind Spot Monitor (BSM)… |
| T-TT-0779-25 | Service bulletin | Apr 2, 2025 | To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. T… |
| T-SB-0013-24 REV1 | Service bulletin | Feb 10, 2025 | The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is… |
| T-SB-0120-20 REV2 | Service bulletin | Jan 30, 2025 | OBSOLETE NOTICE January 30, 2025: This bulletin is now obsolete. Please see T-SB-0015-25. |
| T-SB-0015-25 | Service bulletin | Jan 29, 2025 | Some 2021 – 2025 model year Toyota vehicles may require the download and installation of vehicle specific software or configuration software… |
| T-SB-0111-20 REV2 | Service bulletin | Jan 23, 2025 | OBSOLETE NOTICE January 23, 2025: This bulletin is now obsolete. Please see T-SB-0011-25. |
| T-SB-0011-25 | Service bulletin | Jan 23, 2025 | When certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. Th… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Toyota, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Toyota TSB-0036-23 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB-0036-23 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Toyota warranty extension on file lists the ones Toyota has filed.
Which vehicles does TSB-0036-23 cover?
The manufacturer filed it against 1 model year: 2024 Toyota Grand Highlander. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.