Toyota bulletin T-SB-0002-25
What it saysSome 2019 – 2024 model year 4Runner vehicles may exhibit a cracking noise from the driver and/or passenger front seat cushion track. NHTSA’s full summary ↓
Toyota filed this with NHTSA as a service bulletin dated Jan 7, 2025, received Feb 12, 2025, about the structure. It names 6 model years (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2019 – 2024 model year 4Runner vehicles may exhibit a cracking noise from the driver and/or passenger front seat cushion track. This condition may occur when the front seat cushion track is at the rearmost position.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| T-SB-0002-25 | Service bulletin | Jan 7, 2025 | 11014178 |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 09173-35010 | Attachment, Grease Gun | — | eBay Motors → |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| BD2408 | Inject Grease in the Seat Track Component (One Side) | 0.8 hrs |
Read by machine from the document NHTSA serves (5 pages), read Sep 30, 2026. A part number is shown only where it matches Toyota’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2024 4Runner →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 216 complaints with NHTSA since 2015. 4 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Last October we purchased a new 4 Runner (vin ) and to date we have a little over 200 miles on it. The primary issue surrounding the lack of usage is that the running boards “platform" does not extend far enough out from the body.
2024 Toyota 4Runner · Structure · filed with NHTSA Aug 9, 2025 · ODI 11679542
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group18 other manufacturer communications filed against the Toyota 4Runner under the same component group (structure), newest first. The eight newest are listed; the rest are on the Toyota list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 26TD01 | Service campaign | Sep 9, 2026 | Some of the screws holding the front spoiler to the front bumper can become loose over time and the spoiler can partially detach at the oute… |
| T-SB-0002-25 REV1 | Service bulletin | Aug 10, 2026 | Some 2019 – 2024 model year 4Runner vehicles may exhibit an abnormal noise that may be described as cracking, clicking, or creaking from the… |
| T-SB-0039-24 REV2 | Service bulletin | Dec 6, 2024 | The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or… |
| T-SB-0038-24 REV2 | Service bulletin | Dec 6, 2024 | To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust… |
| T-SB-0035-24 REV2 | Service bulletin | Dec 6, 2024 | Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If t… |
| T-SB-0061-23 REV2 | Service bulletin | Dec 5, 2024 | Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material p… |
| T-SB-0062-23 REV2 | Service bulletin | Dec 3, 2024 | Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heav… |
| T-TT-0751-24 REV1 | Service bulletin | Sep 3, 2024 | Some customers have expressed concern that the wireless functions of their Key Fob stop working. Key Fob LEDs will not turn ON, but engine s… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Toyota, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Toyota T-SB-0002-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the T-SB-0002-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Toyota warranty extension on file lists the ones Toyota has filed.
Which vehicles does T-SB-0002-25 cover?
The manufacturer filed it against 6 model years: 2024 Toyota 4Runner, 2023 Toyota 4Runner, 2022 Toyota 4Runner, 2021 Toyota 4Runner, 2020 Toyota 4Runner, 2019 Toyota 4Runner. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.