Tesla bulletin SB2411001
What it saysOn some Cybertruck vehicles, the door check strap joint bolts on all four (4) doors may become loose which may result in a clicking noise when opening or closing a door. NHTSA’s full summary ↓
Tesla filed this with NHTSA as a service bulletin dated Mar 7, 2024, received Apr 29, 2024, about the structure. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationOn some Cybertruck vehicles, the door check strap joint bolts on all four (4) doors may become loose which may result in a clicking noise when opening or closing a door.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SB2411001 | Service bulletin | Mar 7, 2024 | 10253650 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 178 complaints with NHTSA since 2015. 37 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
We were driving on the freeway yesterday September 3rd at 9:30pm and my passenger side door swung open while on the entrance ramp to highway 24. My infant was sitting in that passenger side in her carseat and thankfully she wasnt injured.
2024 Tesla Cybertruck · Structure · filed with NHTSA Sep 4, 2024 · ODI 11612607
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group8 other manufacturer communications filed against the Tesla Cybertruck under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SB-25-10-002 | Service bulletin | Aug 14, 2026 | On some Cybertruck vehicles, reinforcement brackets inside the front and rear door assemblies might cause low frequency shaking, rattling, a… |
| SB-25-10-006 | Service bulletin | Nov 17, 2025 | On some Cybertruck vehicles, the adhesive in top edge and/or center reinforcement bracket of the tailgate might delaminate, which may cause… |
| SB-25-11-001 | Service bulletin | Feb 25, 2025 | On some Cybertruck vehicles, when the tonneau cover is closed, the tonneau slat water management channel is exposed, which under certain env… |
| SB-24-15-002 | Service bulletin | Jul 23, 2024 | On some Cybertruck vehicles, the routing of the wiring harnesses inside the front overhead console might prevent the console from fully atta… |
| SB-24-10-006 | Service bulletin | Jun 26, 2024 | On some Cybertruck vehicles, the windshield camera fan mounting bracket does not meet Tesla specifications and might cause the windshield ca… |
| SB-24-12-004 | Service bulletin | May 29, 2024 | On certain Cybertruck vehicles, the LH and/or RH side apron seal may be visible through the frunk-to-fender gap. |
| SB2412001 | Service bulletin | Mar 19, 2024 | Certain Cybertruck vehicles were manufactured without an aero seal installed on the frunk assembly. |
| SB2410004 | Service bulletin | Feb 7, 2024 | On some Cybertruck vehicles, a bracket inside the front door panels might not meet Tesla quality standards, which might result in a clanging… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Tesla, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Tesla SB2411001 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SB2411001 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SB2411001 cover?
The manufacturer filed it against 1 model year: 2024 Tesla Cybertruck. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.