Tesla bulletin SB-25-10-002
What it saysOn some Cybertruck vehicles, reinforcement brackets inside the front and rear door assemblies might cause low frequency shaking, rattling, and/or vibrations at the door assemblies and/or LH side mirror when the vehicle… NHTSA’s full summary ↓
Tesla filed this with NHTSA as a service bulletin dated Aug 14, 2026, received Oct 2, 2025, about the structure — 2 documents under this number. It names 2 model years (2025–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationOn some Cybertruck vehicles, reinforcement brackets inside the front and rear door assemblies might cause low frequency shaking, rattling, and/or vibrations at the door assemblies and/or LH side mirror when the vehicle is driven at high speeds, which does not meet Tesla quality standards. Upon customer complaint, inspect the vehicle for symptoms related to the condition. If symptoms are present, apply new adhesive to the reinforcement brackets and install additional butyl pads on the affected door assemblies.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SB-25-10-002 | Service bulletin | Aug 14, 2026 | 11036612 | |
| SB-25-10-002 | Service bulletin | Sep 3, 2025 | 11023639 |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 1004969-00-A | NVH BUTYL FOIL Up to 9 pcs per | — | eBay Motors → |
| 2259705-00-A | PLEXUS MA8110 ADHESIVE-50 ML 2 pcs per door | — | eBay Motors → |
Read by machine from the document NHTSA serves (12 pages), read Sep 30, 2026. A part number is shown only where it matches Tesla’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2026 Cybertruck →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 35 complaints with NHTSA since 2015. 4 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Passenger door controller began malfunctioning on day 1 of delivery (03/08/2026) By day 2 (03/09/2026) the controller failed completely. When it failed, the window lowered (indexed), and the vehicle erroneously detects the door as being open all the time. The vehicle will not engage in FSD. As a result, the vehicle will not lock.
2026 Tesla Cybertruck · Structure · filed with NHTSA Mar 10, 2026 · ODI 11723270
The vehicle's rear structural Giga Casting sustained severe structural failure, exhibiting two distinct cracks following an impact. The vehicle and the damaged casting are fully available for inspection upon request at my current location/service center. The safety risk is extreme.
2025 Tesla Cybertruck · Structure · filed with NHTSA Jun 27, 2026 · ODI 11746900
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group8 other manufacturer communications filed against the Tesla Cybertruck under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SB-25-10-006 | Service bulletin | Nov 17, 2025 | On some Cybertruck vehicles, the adhesive in top edge and/or center reinforcement bracket of the tailgate might delaminate, which may cause… |
| SB-25-11-001 | Service bulletin | Feb 25, 2025 | On some Cybertruck vehicles, when the tonneau cover is closed, the tonneau slat water management channel is exposed, which under certain env… |
| SB-24-15-002 | Service bulletin | Jul 23, 2024 | On some Cybertruck vehicles, the routing of the wiring harnesses inside the front overhead console might prevent the console from fully atta… |
| SB-24-10-006 | Service bulletin | Jun 26, 2024 | On some Cybertruck vehicles, the windshield camera fan mounting bracket does not meet Tesla specifications and might cause the windshield ca… |
| SB-24-12-004 | Service bulletin | May 29, 2024 | On certain Cybertruck vehicles, the LH and/or RH side apron seal may be visible through the frunk-to-fender gap. |
| SB2412001 | Service bulletin | Mar 19, 2024 | Certain Cybertruck vehicles were manufactured without an aero seal installed on the frunk assembly. |
| SB2411001 | Service bulletin | Mar 7, 2024 | On some Cybertruck vehicles, the door check strap joint bolts on all four (4) doors may become loose which may result in a clicking noise wh… |
| SB2410004 | Service bulletin | Feb 7, 2024 | On some Cybertruck vehicles, a bracket inside the front door panels might not meet Tesla quality standards, which might result in a clanging… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Tesla, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Tesla SB-25-10-002 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SB-25-10-002 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SB-25-10-002 cover?
The manufacturer filed it against 2 model years: 2026 Tesla Cybertruck, 2025 Tesla Cybertruck. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.