Subaru bulletin 09-118-24R
What it saysThis bulletin the announces diagnostic procedures and availability of new Engine Control Module (ECM) reprogramming files to address DTC P2404 (Evap System Leak Detection Pump Sense Circuit Range/Performance) detection. NHTSA’s full summary ↓
Subaru filed this with NHTSA as a service bulletin dated Nov 20, 2025, received Dec 1, 2025, about the electrical system. It names 2 model years (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Subaru bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis bulletin the announces diagnostic procedures and availability of new Engine Control Module (ECM) reprogramming files to address DTC P2404 (Evap System Leak Detection Pump Sense Circuit Range/Performance) detection.
Trouble codes it names: P2404 P0087 P2419 P2420 3 of 4 read from the document itself
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-118-24R | Service bulletin | Nov 20, 2025 | 11025795 | PDF, 1,631 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Subaru bulletins for one of these models
A weekly email, sent only in a week when Subaru files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 150 complaints with NHTSA since 2015.
The infotainment system and Apple CarPlay connectivity is posing a safety hazard. When I’m on a phone call my audio will randomly cut out and suddenly the person on the other side of the call can no longer hear me. In order to fix the issue I must pick up my phone while I’m driving to disconnect from Apple CarPlay and reconnect.
2024 Subaru Crosstrek · Electrical System · filed with NHTSA May 9, 2024
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group80 other manufacturer communications filed against these Subaru models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Subaru list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 15-341-26 | Service bulletin | Aug 20, 2026 | This Bulletin provides best practices for troubleshooting and resolving Subaru Connect telematics concerns on 2026MY Solterra, Trailseeker… |
| 15-308-23R | Service bulletin | Aug 20, 2026 | This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experienc… |
| 15-305-22R | Service bulletin | Aug 20, 2026 | This bulletin announces a reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4.5… |
| 15-304-22R | Service bulletin | Aug 13, 2026 | This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concern… |
| 15-333-25R | Service bulletin | Aug 1, 2026 | This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure… |
| 16-159-26 | Service bulletin | Jul 23, 2026 | This bulletin provides new diagnostic steps for DTC P0851 and P0852 to be used in conjunction with the applicable Service Manual. |
| 15-311-23R | Service bulletin | Jul 15, 2026 | This bulletin provides instruction for use (FOTA) of a new reprogramming procedure to optimize the Denso Gen 4.5 Audio and Navigation system… |
| 15-246-19R | Service bulletin | Jun 30, 2026 | This Service Information Bulletin outlines a new required procedure to follow when performing immobilizer-related repairs on the all-new 20… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Subaru, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Subaru 09-118-24R a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-118-24R repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-118-24R cover?
The manufacturer filed it against 2 model years: 2024 Subaru Crosstrek, 2024 Subaru Impreza. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.