Rolls-Royce service campaign 00 65 05 05 00
What it saysA small number of Rolls-Royce Phantom (RRll/RR12), Ghost (RR21/RR22), Spectre (RR25), and Cullinan (RR31) vehicles have been identified as having a potential software issue concerning the personal e-SI M profile. NHTSA’s full summary ↓
Rolls-Royce filed this with NHTSA as a service campaign dated Dec 12, 2024, received Jan 2, 2025, about the electrical system — 1 document under this number: RRA12202405. It names 7 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationA small number of Rolls-Royce Phantom (RRll/RR12), Ghost (RR21/RR22), Spectre (RR25), and Cullinan (RR31) vehicles have been identified as having a potential software issue concerning the personal e-SI M profile. As a result, vehicle telephone and Wireless Area Network (WLAN) hotspot functions via the personal e-SIM may operate with a delay or not operate sporadically. The problem has been rectified with vehicle software version 24-77-540 (RR21-24-11-540 for RR21/RR22, RR25 and SlSA-24-11-540 for RR11/RR12, RR31), which is included in 1ST A version 4.50.4x.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| RRA12202405 | Service campaign | Dec 12, 2024 | 11012110 | PDF, 608 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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More bulletins about the electrical system
Source: same model, same component group9 other manufacturer communications filed against these Rolls-Royce models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Rolls-Royce list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 00 84 41 02 00 | Service campaign | Sep 23, 2026 | A small number of Rolls-Royce Phantom (RR11/RR12), Ghost (RR21/RR22), and Cullinan (RR31) vehicles have been identified as having a potentia… |
| 0061280900 | Service campaign | Sep 5, 2025 | A small number of Rolls-Royce Cullinan (RR31) vehicles have been identified as having a potential issue concerning the key recognition. Due… |
| 0064470200 | Service campaign | Aug 13, 2025 | The affected Rolls-Royce Spectre (RR25) vehicles have been identified as having a potential issue concerning the Auxiliary Heater unit. Du… |
| RRA02202503 | Warranty extension | Feb 18, 2025 | Rolls-Royce Motor Cars is pleased to announce that the Warranty coverage for the High Voltage Batter installed in Spectre (RR25) vehicles wi… |
| RRA01202402 | Service bulletin | Jan 11, 2024 | The affected vehicles have been identified as having a potential issue concerning a loose ground connection. |
| A07202206 | Service bulletin | Jul 27, 2022 | The vehicles identified may potentially not transfer incoming voice audio during a telematics call due to the 3G network deactivation in the… |
| A07202207UC | Service bulletin | Jul 19, 2022 | The affected vehicles have been identified as having a potential issue with an incorrect option code added to the build specification. This… |
| 0051440500 | Service bulletin | Jun 15, 2022 | Comfort Entry Access System affected |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Rolls-Royce, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Rolls-Royce 00 65 05 05 00 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 00 65 05 05 00 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 00 65 05 05 00 cover?
The manufacturer filed it against 7 model years: 2024 Rolls-Royce Cullinan, 2023 Rolls-Royce Cullinan, 2024 Rolls-Royce Ghost, 2023 Rolls-Royce Ghost, 2024 Rolls-Royce Phantom, 2023 Rolls-Royce Phantom and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.