Ram bulletin 9100399
What it saysMODULE Door Windows does not function at 100% or is completely inoperative. NHTSA’s full summary ↓
Ram filed this with NHTSA as a service bulletin dated Aug 1, 2024, about the structure. It names 3 model years (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMODULE Door Windows does not function at 100% or is completely inoperative. Check DTCs in DCM and check the component they are pointing to, depending on the case follow one of the procedures below: If DTC Door Lock/Unlock Switch Stuck is present: - check wiring between door module and lock/unlock switch, if there is no problem there, check lock/unlock switch and replace it. If DTC Lost communication with Master window switch is present: - check the window switch wiring, if there is no problem there, check the window switch and replace it. If DTCs related to window circuit control shorted and/or window lost calibration are present: - check Wiring between motor and hall sensor to Door module. If there is no problem there, check window seal and track to allow travel only within proper limits, reset module and perform window calibration, if problem continues, check window motor, and if needed, replace it. At the end of the procedure: Reset DDM/PDM and perform window calibration, if DTC goes stored, the repair is correct. If the window does not work replace DDM/PDM. ************DO NOT USE THIS PROCEDURE FOR REAR WINDOWS, REAR WINDOWS ARE NOT CONTROLED BY DDM or PDM***************
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 9100399 | Service bulletin | Aug 1, 2024 | 11005414 | PDF, 58 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 922 complaints with NHTSA since 2015.
The contact owns a 2022 Ram 1500. The contact stated that there was a failure with the passenger’s door causing the door was not close completely. The contact stated that there was a gap between the door and the body of the truck. There was no warning light. The vehicle was diagnosed or repaired.
2022 Ram 1500 · Structure · filed with NHTSA May 23, 2022 · ODI 11465751
I bought a new Dodge Ram 1500 pickup truck from Lindsay CDJR located at 8100 Centreville Road Manassas VA 20111 on and on I noticed there are missing rear wheel shields on both sides of the truck.
2024 Ram 1500 · Structure · filed with NHTSA Oct 24, 2024 · ODI 11621692
Tailgate unlatched and dropped into open position while driving without any action to cause the tailgate to open. Resulting in damage to tailgate from a trailer which was being towed
2023 Ram 1500 · Structure · filed with NHTSA Feb 13, 2024 · ODI 11571757
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group69 other manufacturer communications filed against the Ram 1500 under the same component group (structure), newest first. The eight newest are listed; the rest are on the Ram list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 08-387-26 | Service bulletin | Oct 20, 2026 | Flash: Power Tailgate Module (PTGM) Updates Customers may comment on the following: SYMPTOM: ● Power Tailgate may not power open or power cl… |
| 23-048-26 REV. A | Service bulletin | Sep 29, 2026 | Not applicable to vehicles built for US market. Multi-function Tailgate Requires High Closing Effort Customers may comment on the following:… |
| 9100892 | Service bulletin | Sep 2, 2026 | Switch - Tailgate Handle Prior to replacing the Tailgate Handle Switch, please review MasterTech Article - Tailgate Handle Inoperative. |
| 9100886 | Service bulletin | Aug 28, 2026 | Sunroof Assy Sunroof glass and/or sunshade cannot open/close (inoperative). 1. Please follow the service procedure: 08-Electrical/8N - Power… |
| 113854 | Service bulletin | Aug 18, 2026 | SWITCH AND BEZEL - FRONT DOOR |
| 08-313-26 REV. A | Service bulletin | Aug 15, 2026 | Front Windows Auto-Reverse During Closing Customers may experience the following: SYMPTOM: ● Front windows travel to the closed position but… |
| S2608000033 | Service bulletin | Jul 17, 2026 | Cluster Message “To Operate Tailgate Shift to Park” Vehicle is In Park |
| 9100853 | Service bulletin | Jul 6, 2026 | SWITCH Power Window 25-26 DJ and D2. Driver door mirror switches are sticking down. This is being caused by excess trim panel material exten… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ram, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ram 9100399 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 9100399 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 9100399 cover?
The manufacturer filed it against 3 model years: 2024 Ram 1500, 2023 Ram 1500, 2022 Ram 1500. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.