Ram bulletin 23-031-25
What it saysWindshield Crack at Lower Edge Customers may comment on the following: A crack (or cracks) at the bottom of the windshield. NHTSA’s full summary ↓
Ram filed this with NHTSA as a service bulletin dated Sep 12, 2025, received Sep 17, 2025, about the structure. It names 3 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Windshield Crack at Lower Edge Customers may comment on the following: ● A crack (or cracks) at the bottom of the windshield. This bulletin involves replacing the windshield.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-031-25 | Service bulletin | Sep 12, 2025 | 11023171 |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 68534963AB | Windshield Sales Codes GBB, GRG, LSU | — | eBay Motors → |
| 68534975AB | Windshield Sales Codes GBB, LSU, JHC | — | eBay Motors → |
| 68534972AB | Windshield Sales Codes GBB, LSU | — | eBay Motors → |
| 68534970AB | Windshield Sales Codes GBB, GRG | — | eBay Motors → |
| 68534980AA | Windshield Sales Codes GBB | — | eBay Motors → |
| 68517543AA | Windshield Sales Codes GBB, GRG, LSU | — | eBay Motors → |
| 68517545AA | Windshield Sales Codes GBB, GRG | — | eBay Motors → |
| 68517546AA | Windshield Sales Codes GBB, LSU | — | eBay Motors → |
| 68517547AA | Windshield Sales Codes GBB, LSU, JHC | — | eBay Motors → |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 23-30-50-9P | Windshield - Replace (1 - Semi-Skilled) 6 - Electrical and Body Systems | 1.6 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Ram’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2023 ProMaster →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 278 complaints with NHTSA since 2015.
The engine cowl between the windshield and the hood has been failing since day 1. This is a 2023/2022 Promaster 2500/Winnebago Solis. Winnebago says RAM is responsible and RAM says it is a non issue. The engine bay floods every time it rains. I have to cover it in and out to hopefully prevent engine and computer damage.
2022 Ram ProMaster · Structure · filed with NHTSA Jun 3, 2024
The contact drives a company-owned 2023 Ram ProMaster 1500. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim was blocking the side view mirror, creating a hazard for the driver, because there was a limited side view while driving.
2023 Ram ProMaster · Structure · filed with NHTSA Apr 15, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group12 other manufacturer communications filed against the Ram ProMaster under the same component group (structure), newest first. The eight newest are listed; the rest are on the Ram list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| S1623000028 REV. I | Service bulletin | Jun 12, 2026 | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. |
| 23-015-26 | Service bulletin | May 5, 2026 | Missing Roof Rack Bracket Customers may comment on the following: ● Right front rack bracket is missing. This bulletin involves installing t… |
| S2623000019 | Service bulletin | Mar 27, 2026 | Water Leak From Roof Area. |
| 23-005-26 | Service bulletin | Mar 4, 2026 | Windshield Wiper Blade Maintenance Customers may experience one or more of the following: SYMPTOM: ● Wiper blades that chatter/streak/jump/s… |
| 23-008-25 | Service bulletin | Sep 18, 2025 | Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front lamps… |
| 23-006-25 REV. B | Service bulletin | Jul 24, 2025 | Windshield Wiper Blade Maintenance Customers may experience one or more of the following: ● Wiper blades that chatter/streak/jump/skip/smear… |
| S2523000004 | Service bulletin | Jan 16, 2025 | Rear Cargo Door(s) Difficult To Open With Handle. Handle Binds When Pulled. |
| 23-054-24 | Service bulletin | Oct 15, 2024 | "C-Pillar Paint Mismatch The customer may comment on the following: ● Exterior paint color on leading edge of right body side panel mismatch… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ram, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ram 23-031-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-031-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 23-031-25 cover?
The manufacturer filed it against 3 model years: 2023 Ram ProMaster, 2022 Ram ProMaster, 2021 Ram ProMaster. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 12 Jul 2021 – 23 Jun 2023 — the build date is on the certification label in the driver’s door jamb.