Ram warranty extension 100494
What it says"FCA CARIBBEAN WARRANTY BULLETIN ID-24-16 Addition of Rear Axle / Differential Assembly for 2019 - 2024 RAM 3500 Cab Chassis (DD) to the Powertrain Service Center (PTSC) Pre-Authorization Program" NHTSA’s full summary ↓
Ram filed this with NHTSA as a warranty extension dated Sep 11, 2024, received Sep 17, 2024, about the power train. It names 6 model years (2019–2024). A warranty extension is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"FCA CARIBBEAN WARRANTY BULLETIN ID-24-16 Addition of Rear Axle / Differential Assembly for 2019 - 2024 RAM 3500 Cab Chassis (DD) to the Powertrain Service Center (PTSC) Pre-Authorization Program"
One of the 432 warranty extensions and special-coverage programs on file — every make, with the term each runs to.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 100494 | Warranty extension | Sep 11, 2024 | 11007831 | PDF, 99 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 569 complaints with NHTSA since 2015. 173 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2022 Ram 3500, the 13 owners who gave an odometer reading for Power Train reported it at a median of 16,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The transmission lost gears 1 through 4 on the freeway in traffic. We were going approximately 25mph in the fast lane when it happened. We were lucky enough to have enough speed to make it to the shoulder, but were left stranded on the shoulder. Truck is at dealer needing a transmission replacement that can't be ordered at this time
2022 Ram 3500 · Power Train · filed with NHTSA Feb 18, 2023 · ODI 11507973
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs.
2021 Ram 3500 · Power Train · filed with NHTSA May 2, 2023 · ODI 11520035
This surging can cause a loss of control in winter conditions (snow/ice). Additional EPA concern being the engine light stays on which hides any emissions equipment failures. To date chrysler has not been able to provide an eta for the needed engine control software fix needed
2019 Ram 3500 · Power Train · filed with NHTSA Sep 11, 2020 · ODI 11354428
In depth: 2022 Ram 3500 transmission and drivetrain problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group57 other manufacturer communications filed against the Ram 3500 under the same component group (power train), newest first. The eight newest are listed; the rest are on the Ram list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 114739 | Service bulletin | Sep 24, 2026 | TRANSMISSION KIT - WITH TORQUE CONVERTER |
| 08-302-26 | Service bulletin | Aug 1, 2026 | Flash: Electronic Shift Module (ESM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must… |
| 18-067-26 | Service bulletin | Jul 14, 2026 | Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle mus… |
| 18-066-26 | Service bulletin | Jul 8, 2026 | Seed Request Denied During Technicians may experience the following: SYMPTOM: ● The scan tool displays the message "Seed Request denied" whe… |
| 9100841 | Service bulletin | Jun 25, 2026 | HD Front and Rear Prop Shafts Increase U-Joint Usage If customer concern diagnosis leads to suspect u-joint issue or failure with the prop s… |
| 18-002-26 REV. B | Service bulletin | Jun 24, 2026 | Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may… |
| 21-039-26 | Service bulletin | May 8, 2026 | Replace K1 Clutch / Input Shaft Assembly Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhi… |
| 21-029-26 REV. A | Service bulletin | May 1, 2026 | Flash: Transmission Control Module (TCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle m… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ram, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ram 100494 a recall?
No. A warranty extension is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 100494 repair free?
A warranty extension is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 100494 cover?
The manufacturer filed it against 6 model years: 2024 Ram 3500, 2023 Ram 3500, 2022 Ram 3500, 2021 Ram 3500, 2020 Ram 3500, 2019 Ram 3500. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.