Polestar service campaign SP1042
What it saysPolestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, has decided to launch Service Action SP1042: PS3 Software Update on certain model year 2025 Polestar 3 vehicles. NHTSA’s full summary ↓
Polestar filed this with NHTSA as a service campaign dated Nov 21, 2024, received Dec 10, 2024. It names 1 model year (2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPolestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, has decided to launch Service Action SP1042: PS3 Software Update on certain model year 2025 Polestar 3 vehicles. Polestar investigations have identified that certain PS3 vehicles must download improved software 1.1.21 or later. The corrective action is to perform a Total Software Upgrade. A total of 335 U.S. and 50 Canadian vehicles are eligible for this service action.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SP1042 | Service campaign | Nov 21, 2024 | 11011733 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 79 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Polestar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Polestar SP1042 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SP1042 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SP1042 cover?
The manufacturer filed it against 1 model year: 2025 Polestar 3. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.