Polestar bulletin 36697.1.0
What it saysThis is a Technical Journal: Wirerless Phone Charger, none or unstable charging. NHTSA’s full summary ↓
Polestar filed this with NHTSA as a service bulletin dated Jul 27, 2023, about the equipment. It names 4 model years (2021–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis is a Technical Journal: Wirerless Phone Charger, none or unstable charging. Perform a WPC software reload.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 36697.1.0 | Service bulletin | Jul 27, 2023 | 10239707 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the wireless charger/cradle for the 2024 2 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 594 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group7 other manufacturer communications filed against the Polestar 2 under the same component group (equipment), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 36763.2.0 | Service bulletin | Apr 24, 2024 | This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly. |
| 35563.3.0 | Service bulletin | Apr 5, 2024 | This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved b… |
| 36694.1.0 | Service bulletin | Jul 27, 2023 | This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. Restart IHU via home button |
| 36666.1.0 | Service bulletin | Jun 27, 2023 | This is a Technical Journal. Report feedback to Google in CSD. Follow steps to report feedback on Center Screen Display. |
| 36662.3.0 | Service bulletin | Jun 22, 2023 | This is a Technical Journal. IHU Sofware release Contents: VUSW2320 (2.9). A sofware update with many IHU improvements was released in Week… |
| 36658.2.0 | Service bulletin | Jun 22, 2023 | This is a Technical Journal. Sliding or rolling maps in DIM. This symptom is caused due to an issue in the DIM sofware, an improvement for t… |
| 3554220 | Service bulletin | Jan 6, 2023 | Checklist if 12 Volt battery is drained - Perform SW Upgrade |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Polestar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Polestar 36697.1.0 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 36697.1.0 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 36697.1.0 cover?
The manufacturer filed it against 4 model years: 2024 Polestar 2, 2023 Polestar 2, 2022 Polestar 2, 2021 Polestar 2. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.