Polestar bulletin 36527.3.0
What it saysThis is a Technical Journal: Upper front suspension creaking/knocking noise. waiting for availability of new upper bearing. NHTSA’s full summary ↓
Polestar filed this with NHTSA as a service bulletin dated Oct 20, 2023, received Oct 24, 2023, about the suspension. It names 4 model years (2021–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis is a Technical Journal: Upper front suspension creaking/knocking noise. waiting for availability of new upper bearing.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 36527.3.0 | Service bulletin | Oct 20, 2023 | 10244272 | PDF, 747 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 595 complaints with NHTSA since 2015.
There is a TBS out for a strut mount bearing replacement that causes clunking/rattling of the front suspension while driving on slight rougher roads or while turning left or right. However, this TSB does not solve the issue. Polestar claims they have an updated component/strut mount bearing that solves the clunking issue but it does not.
2021 Polestar 2 · Suspension · filed with NHTSA Feb 18, 2025 · ODI 11643362
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group2 other manufacturer communications filed against the Polestar 2 under the same component group (suspension), newest first.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Polestar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Polestar 36527.3.0 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 36527.3.0 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 36527.3.0 cover?
The manufacturer filed it against 4 model years: 2024 Polestar 2, 2023 Polestar 2, 2022 Polestar 2, 2021 Polestar 2. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.