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Manufacturer communication · Service bulletin

Nissan bulletin NTB25-001

What it saysCRUISE CONTROL/PROPILOT STOPS WORKING IF YOU CONFIRM The customer states that while driving on an unobstructed road, and on a clear day without any rain, snow, or direct sunlight, the Cruise Control/ProPilot stopped… NHTSA’s full summary ↓

Nissan filed this with NHTSA as a service bulletin dated Jan 7, 2025, received Jan 30, 2025, about the vehicle speed control. It names 2 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.

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What the bulletin says

Source: NHTSA's summary of the manufacturer's communication
Built on or before 30 Aug 2024 “Built on or before August 30, 2024”
Built on or before 13 Sep 2024 “Built on or before September 13, 2024”

What it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.

CRUISE CONTROL/PROPILOT STOPS WORKING IF YOU CONFIRM The customer states that while driving on an unobstructed road, and on a clear day without any rain, snow, or direct sunlight, the Cruise Control/ProPilot stopped working, AND The Automatic Emergency Braking/Forward Emergency Braking light (AEB/FEB) flashed while the “Forward Driving Aids Disabled” message was displayed in the combination meter, AND DTC C2582-97 for “Distance sensor” is stored as PAST. ACTION Follow the SERVICE PROCEDURE in this bulletin to: 1. Confirm the current LASER/RADAR part number. 2. Reprogram the LASER/RADAR, if applicable. 3. Erase the DTCs. 4. Perform Distance Sensor Alignment. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.

Kind Service bulletin Manufacturer date Jan 7, 2025 Received by NHTSA Jan 30, 2025 Components Vehicle Speed Control, Forward Collision Avoidance

Document filed under this number

DocumentKindDatedNHTSA idAt NHTSA
NTB25-001Service bulletinJan 7, 202511013276PDF, 2,133 KB

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.

Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.

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Model years it names

Source: as the manufacturer filed them

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

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What owners reported

Source: NHTSA complaint database

Owners of the 2 model years this bulletin names have filed 430 complaints with NHTSA since 2015. 14 of them name Forward Collision Avoidance — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.

The contact owns a 2024 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 24V748000 (BACK OVER PREVENTION, EQUIPMENT). The contact stated that while entering the driveway and the vehicle was in park (P), the vehicle hesitated and jerked then suddenly the front passenger side spun around independently.

2024 Nissan Rogue · Vehicle Speed Control · filed with NHTSA Feb 27, 2025 · ODI 11645288

Good day! This is a report about a product/manufacturer safety issue! We recently purchased a 2024 Nissan Rogue AWD vehicle. Shortly after the purchase, we were driving here in Tennessee on a divided highway with left and right turn lanes.

2024 Nissan Rogue · Forward Collision Avoidance · filed with NHTSA Feb 21, 2025 · ODI 11644092

A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.

Quote the number at the service desk. It is what the dealer’s system is keyed on.

Every manufacturer communication NHTSA holds for Nissan, by the number printed on the letter.

Photo: Christian Buehner / Unsplash

Common questions

Source: NHTSA, 49 CFR 579.5

Is Nissan NTB25-001 a recall?

No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the NTB25-001 repair free?

Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.

Which vehicles does NTB25-001 cover?

The manufacturer filed it against 2 model years: 2025 Nissan Rogue, 2024 Nissan Rogue. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built on or before 30 Aug 2024; built on or before 13 Sep 2024 — the build date is on the certification label in the driver’s door jamb.