Nissan bulletin NTB24-011
What it saysROAD DEBRIS PRESENT ON REAR SHOCK MOUNTS IF YOU CONFIRM The customer states that they hear a clicking, rattle, or squeak noise from the rear of the vehicle when driving over bumps, AND You confirm there is not a debris… NHTSA’s full summary ↓
Nissan filed this with NHTSA as a service bulletin dated Feb 2, 2024, received Mar 8, 2024, about the suspension. It names 3 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
ROAD DEBRIS PRESENT ON REAR SHOCK MOUNTS IF YOU CONFIRM The customer states that they hear a clicking, rattle, or squeak noise from the rear of the vehicle when driving over bumps, AND You confirm there is not a debris cap present on the rear shock absorber mounting bracket and road debris is present on the shock absorber mounting bracket. ACTION Replace both rear shock absorber mounting brackets and install debris caps.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| NTB24-011 | Service bulletin | Feb 2, 2024 | 10251537 | PDF, 104 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 55320-5MP1A | ABSORBER | 2 | |
| 01223-A2011 | CAP – REAR SHOCK ABSORBER | 2 | eBay Motors → |
| 56204-5MP0B | — | 2 |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Nissan’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 1,306 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group1 other manufacturer communication filed against the Nissan Rogue under the same component group (suspension), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| NTB23-051 | Service bulletin | Jun 15, 2023 | VIBRATION AND/OR NOISE FROM THE REAR OF THE VEHICLE WHEN TURNING IF YOU CONFIRM A binding feeling, vibration, and/or noise coming from… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Nissan, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Nissan NTB24-011 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NTB24-011 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does NTB24-011 cover?
The manufacturer filed it against 3 model years: 2023 Nissan Rogue, 2022 Nissan Rogue, 2021 Nissan Rogue. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built on or before 18 Oct 2023 — the build date is on the certification label in the driver’s door jamb.