Mercedes-Benz over-the-air update OTA - 5497828
What it saysIssue Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the MBUX multimedia system software does not correspond with the latest series production… NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as an over-the-air update dated Mar 5, 2025, received Mar 17, 2025, about the electrical system. It names 6 model years (2024–2025). An over-the-air update is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Issue Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the MBUX multimedia system software does not correspond with the latest series production configuration. The MBUX multimedia system software will receive an update to introduce new functions and improve the customer experience. Remedy MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| OTA - 5497828 | Over-the-air update | Mar 5, 2025 | 11015673 | PDF, 551 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Mercedes-Benz AMG C63 S E.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 45 complaints with NHTSA since 2015. 19 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The digital instrument cluster and center infotainment display screen went completely black and blank while the vehicle was in motion. This immediate failure blinded the driver to critical safety telemetry, including the current vehicle speed, gear positioning, and active safety warning telltales, creating an immediate, severe crash…
2025 Mercedes-Benz E-Class · Electrical System · filed with NHTSA Jun 23, 2026 · ODI 11746077
Software issue: all screens go black without warning while driving. No access to speed, car temperature, a real safety issue. It’s like driving blind complete loss of controls. It was 98 degrees in Florida and suddenly the heater was blasting heat. My son, a passenger was unable to turn it off
2025 Mercedes-Benz E-Class · Electrical System · filed with NHTSA Aug 12, 2026 · ODI 11756403
The contact owns a 2024 Mercedes Benz E. The contact stated that while the vehicle was parked, and started, the instrument panel and infotainment screen became blank. No warning indicators or audible assistance and other vehicle assistance were not able to display due to the failure.
2024 Mercedes-Benz E-Class · Electrical System · filed with NHTSA Jun 2, 2026 · ODI 11741513
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group167 other manufacturer communications filed against these Mercedes-Benz models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI47.70-P-079912 | Service bulletin | Sep 29, 2026 | Complaint Vehicle will not start after DC charging Warning in the instrument cluster related to High‑voltage on board electrical system The… |
| ANN - Tech. Aware. G580e | Other | Sep 21, 2026 | Tech. Awareness: G580e 465.600/465.601 - ISU For Model G580e 465.600/465.601 - Please be aware that initial start up of N147/10n1, N147/10n2… |
| LI54.30-P-080963 | Service bulletin | Sep 17, 2026 | Complaint Issue after OTA Update IC Odometer Reading blank("_ _ _ _") IC Maintanence data unavailable Cause OTA Update E61.0 Remedy In the I… |
| LI54.10-P-080684 | Service bulletin | Sep 17, 2026 | Complaint When disconnecting or connecting the charging connector, the charging socket flashes red and red warning messages are displayed in… |
| LI82.60-P-080383 | Service bulletin | Sep 15, 2026 | Complaint Radio station cover art does not refresh when switching stations. The UI continues to show the old station’s artwork instead of up… |
| LI54.71-P-079104 | Service bulletin | Sep 11, 2026 | Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the foll… |
| LI54.21-P-080326 | Service bulletin | Sep 9, 2026 | Complaint CEL light on with no drivability concerns. Cause Signal timing error. Remedy 167, 465: SW has been released. Update the FSAM to th… |
| LI82.60-P-079747 | Service bulletin | Sep 4, 2026 | Complaint The Apple Music app is no longer available in the head unit apps menu after updating the software of the… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz OTA - 5497828 a recall?
No. A over-the-air update is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the OTA - 5497828 repair free?
A over-the-air update is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does OTA - 5497828 cover?
The manufacturer filed it against 6 model years: 2024 Mercedes-Benz C-Class, 2024 Mercedes-Benz CLE-Class, 2025 Mercedes-Benz E-Class, 2024 Mercedes-Benz E-Class, 2024 Mercedes-Benz G-Class, 2024 Mercedes-Benz AMG C63 S E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.