Mercedes-Benz bulletin LI72.40-P-071889
What it saysComplaint When closing the door, the side window may remain slightly open (short stroke position). NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Apr 7, 2026, received Apr 8, 2026, about the visibility/wiper. It names 23 model years (2016–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationComplaint When closing the door, the side window may remain slightly open (short stroke position). Automatic window raising function of side window inoperative. NOTE: Window is fully operational while holding the switch Cause Software in door control unit (N69/x). Starting the engine at the same time as the door is closing (short stroke closure of window lifter) may result in a denormalization of the window lifter system. Remedy Update the software in the affected door control unit (N69/x). • This requires the door control unit (N69/x) to be commissioned. • (Path: XENTRY Scope; Control units view; DCU-XX (N69/x); Adaptations; Commissioning) Availability of the repair software in the field organization: • Since 10.10.2020 for model series 238, 257, 217 (FACELIFT) and A/C205 (FACELIFT) • Since 12.04.2021 for model series 118
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI72.40-P-071889 | Service bulletin | Apr 7, 2026 | 11031202 | PDF, 37 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2022 Mercedes-Benz AMG C63 S; 2018 Mercedes-Benz E 400 4MATIC Cabriolet; 2018 Mercedes-Benz E 400 4MATIC Wagon.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 20 model years this bulletin names have filed 1,160 complaints with NHTSA since 2015. 180 of them name Electrical System, Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Car stops accelerating and shifts into neutral without warning I nearly got hit from behind. I have consulted several other Mercedes vehicle owners and all had the same issue. Two of the other owners stated that this happened on the interstate and was very lucky they were not involved in a collision. Both vehicles were GLC 300.
2020 Mercedes-Benz C-Class · Electrical System · filed with NHTSA Apr 3, 2026
The contact owns a 2018 Mercedes-Benz C300 4matic. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the equipment needed to perform the repair was not available.
2018 Mercedes-Benz C-Class · Electrical System · filed with NHTSA May 27, 2021
The digital dash, which shows my speed, mileage, engine temperature, rims and fuel level goes blank. Then comes on for a few seconds and goes dark again. Vehicle only has 43k miles. MB dealer said this is not uncommon condition with the 2018 mb e400. Car is not safe to drive. MB dealer wants $6,100.00 to replace the unit.
2018 Mercedes-Benz E-Class · Electrical System · filed with NHTSA Sep 19, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group12 other manufacturer communications filed against these Mercedes-Benz models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI83.90-P-080935 | Service bulletin | Sep 25, 2026 | Complaint CEL illuminates and/or AC does not blow cold. Cause Potentially relevance to hardware and/or software Remedy Scenario 1: 1. If the… |
| LI83.55-P-080937 | Service bulletin | Sep 1, 2026 | Cause Internal failure of the scroll wheel within the AC compressor. Remedy Check the compressor's index and part number Figure 1 against Ta… |
| PSL-NCU Return Parts 6/19 | Other | Jun 19, 2026 | Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be ret… |
| LI82.30-P-059239 | Service bulletin | May 19, 2026 | Complaint There are several types of complaint about noises or poor windshield wiper wiping performance: A: Wiper blades squeaking, chatteri… |
| LI77.21-P-080504 | Service bulletin | May 18, 2026 | Complaint The panoramic sliding sunroof operates in a stepped movement. The panoramic roof becomes denormalized without an apparent reason… |
| LI83.70-P-080411 | Service bulletin | Apr 13, 2026 | Complaint No heating output is available during electric driving operation. In conventional (combustion engine) driving operation, full heat… |
| LI83.30-P-079850 | Service bulletin | Jan 16, 2026 | Complaint Customer states the AC either does not cool/has poor performance or heat is insufficient. Cause Many possible root causes Remedy *… |
| LI83.20-P-079559 | Service bulletin | Jul 18, 2025 | Complaint No cooling output, compressor inoperative. Cause Currently under analyzed. Remedy Please create a TIPS case and provide the follow… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI72.40-P-071889 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI72.40-P-071889 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does LI72.40-P-071889 cover?
The manufacturer filed it against 23 model years: 2023 Mercedes-Benz C-Class, 2022 Mercedes-Benz C-Class, 2021 Mercedes-Benz C-Class, 2020 Mercedes-Benz C-Class, 2019 Mercedes-Benz C-Class, 2018 Mercedes-Benz C-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.