Mercedes-Benz bulletin CL - 2024010013
What it says2024010013: The powertrain control unit software may not meet current production specifications where the authentication for charging via “plug and charge” may not function as intended. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a manufacturer communication dated Jun 4, 2024, received Jul 3, 2024, about the fuel/propulsion system. It names 4 model years (2023–2024). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Mercedes-Benz EQE bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Service Campaign 2024010013: The powertrain control unit software may not meet current production specifications where the authentication for charging via “plug and charge” may not function as intended. An authorized Mercedes-Benz dealer will update the powertrain control unit SCN coding.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| CL - 2024010013 | Other | Jun 4, 2024 | 11003090 | PDF, 280 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Mercedes-Benz Redundant EQE 350; 2023 Mercedes-Benz Redundant EQE 350 4MATIC.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Mercedes-Benz bulletins for the EQE
A weekly email, sent only in a week when Mercedes-Benz files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 55 complaints with NHTSA since 2015. 14 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On April 15, 2026 at approximately 1:30 PM PT, I entered my 2023 Mercedes-Benz EQE SUV 500 4MATIC (approximately 20,000 miles) in my garage. The vehicle was not plugged in or charging prior to entry. I opened the car, sat in the driver's seat, and authenticated via the fingerprint scanner.
2023 Mercedes-Benz EQE · Electrical System · filed with NHTSA Apr 16, 2026 · ODI 11731586
Upon pulling into a parking spot and foot on brake as car is proceeding to park the vehicle accelerated on its own causing driver to force staring while out of parking spot to prevent major damages
2024 Mercedes-Benz EQE · Electrical System · filed with NHTSA Jul 22, 2024 · ODI 11603900
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz CL - 2024010013 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CL - 2024010013 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does CL - 2024010013 cover?
The manufacturer filed it against 4 model years: 2024 Mercedes-Benz EQE, 2023 Mercedes-Benz EQE, 2024 Mercedes-Benz Redundant EQE 350, 2023 Mercedes-Benz Redundant EQE 350 4MATIC. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.