Mercedes-Benz service campaign 2025020011
What it saysMercedes-Benz AG, the manufacturer of Mercedes-Benz Metris Vans, has determined that the weld nuts on the longitudinal member were not installed according to current production specifications. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service campaign dated Feb 28, 2025, received Mar 4, 2025, about the structure — 1 document under this number: VS2SPANBA. It names 1 model year (2021). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Mercedes-Benz AG, the manufacturer of Mercedes-Benz Metris Vans, has determined that the weld nuts on the longitudinal member were not installed according to current production specifications. An authorized Mercedes-Benz dealer will replace and install new weld nuts on the longitudinal member.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| VS2SPANBA | Service campaign | Feb 28, 2025 | 11014718 | PDF, 3,668 KB |
What the document itself lists
The manufacturer titles it “Service Campaign Notification”.
Parts the bulletin names
| Part number | Description | Qty |
|---|---|---|
| A 000 588 11 62 | — | — |
| A 012 989 17 71 | — | — |
Read by machine from the document NHTSA serves (11 pages), read Sep 30, 2026. A part number is shown only where it matches Mercedes-Benz’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 1 complaint with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group1 other manufacturer communication filed against the Mercedes-Benz Metris under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI80.20-N-079697 | Service bulletin | Jun 8, 2026 | Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indic… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz 2025020011 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2025020011 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 2025020011 cover?
The manufacturer filed it against 1 model year: 2021 Mercedes-Benz Metris. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.