Mercedes-Benz service campaign 2024070008
What it saysMercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023-2024 EQE SUV (294 platform) vehicles, the powertrain control unit software does not correspond to the latest series… NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service campaign dated Jul 26, 2024, about the power train. It names 2 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2023-2024 EQE SUV (294 platform) vehicles, the powertrain control unit software does not correspond to the latest series production configuration. Due to a faulty shutoff and start sequence in the communication infrastructure, sporadic faults may occur in the communication bus. This may result in various error messages in the instrument cluster, and the vehicle might not start.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2024070008 | Service campaign | Jul 26, 2024 | 11005247 | PDF, 873 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 55 complaints with NHTSA since 2015. 5 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group3 other manufacturer communications filed against the Mercedes-Benz EQE under the same component group (power train), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI35.30-P-058566 | Service bulletin | Jul 14, 2026 | Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once… |
| LI33.30-P-056665 | Service bulletin | Nov 15, 2025 | Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once… |
| LI08.10-P-076885 | Service bulletin | Sep 15, 2025 | Complaint High-frequency sound/high-frequency whistling at speeds between 100 km/h and 120 km/h (62-74 mph) or between 60 km/h and 80 km/h… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz 2024070008 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2024070008 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 2024070008 cover?
The manufacturer filed it against 2 model years: 2024 Mercedes-Benz EQE, 2023 Mercedes-Benz EQE. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.