Mazda bulletin 09-031/20a
What it saysBe advised that TSB "09-031/20 - rear mount camera image not clear/no image on screen" is no longer valid and has been superseded by "recall 6023G - 2014-2018 MAZDA3 and 2016-2019 CX-3 - rearview image may not display… NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jul 19, 2023, received Aug 4, 2023, about the visibility/wiper. It names 7 model years (2016–2019). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationBe advised that TSB "09-031/20 - REAR MOUNT CAMERA IMAGE NOT CLEAR/NO IMAGE ON SCREEN" is no longer valid and has been superseded by "RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY". Use the link below to view the recall: RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-031/20a | Service bulletin | Jul 19, 2023 | 10240427 | PDF, 112 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 7 model years this bulletin names have filed 401 complaints with NHTSA since 2015. 36 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
While driving home around 35 MPH on a straight road with no cars, no bumps in the asphalt, and no trees, my sunroof suddenly shattered. I took the car to the dealer this morning after researching on the internet and finding results of class action lawsuits from kia and nissan based on the same problem, as well as Mazda forums with…
2016 Mazda CX-3 · Visibility/Wiper · filed with NHTSA Jan 24, 2019
Front control module whch apparently controls my wipers stopped working and I cannot drive in certain weather conditions. I was driving home after work I work nights it was around 3 AM and it was pouring ran outside when my wipers stopped working and I was stuck on the side of the road for over 2 hours .
2016 Mazda Mazda3 · Visibility/Wiper · filed with NHTSA Nov 13, 2018
Front windshield wipers for my 2018 Mazda 3 stopped working without any warning while driving on the highway under heavy rain fall. I recently read online about a faulty wiper motor relay but I have not received any information from Mazda 3 about this
2018 Mazda Mazda3 · Visibility/Wiper · filed with NHTSA Jul 8, 2021
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group9 other manufacturer communications filed against these Mazda models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-043-26 | Service bulletin | Jul 2, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/24 09/06/24 DESCRIPTION The Blind Spot Mon… |
| SA-025-25 | Service bulletin | May 16, 2025 | Some vehicles may exhibit wiper blade contact with the A-pillar trim, with or without a chattering noise. This condition may be caused by wo… |
| 15-004-23 | Service bulletin | Dec 18, 2023 | Some vehicles equipped with the Blind Spot Monitoring (BSM) may show the BSM indicator light is on in the outer door mirror, even if there a… |
| SA-079-23 | Service bulletin | Dec 1, 2023 | Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view… |
| SA-059-23 | Service bulletin | Oct 10, 2023 | When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cau… |
| SA-039-23a | Service bulletin | Sep 13, 2023 | Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's r… |
| 00-001-23 | Service bulletin | Jul 19, 2023 | In support of the new Mazda MX-5 and CX-3, Mazda will make available for loan on an “as-needed” basis, a Special Service Tool (SST) to allow… |
| 09-025-23 | Service bulletin | Jun 23, 2023 | Some customers may complain that the frequency of replenishing the window washer liquid is higher than expected, or they may complain of lea… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-031/20a a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-031/20a repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-031/20a cover?
The manufacturer filed it against 7 model years: 2019 Mazda CX-3, 2018 Mazda CX-3, 2017 Mazda CX-3, 2016 Mazda CX-3, 2018 Mazda Mazda3, 2017 Mazda Mazda3 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.