Mazda bulletin 09-023-25
What it saysSome vehicles may exhibit that the power liftgate cannot be opened while stuck in an partially latched or fully opened/closed position, or it may reverse and open just before fully closing. with the following DTCs… NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated May 16, 2025, received Jun 4, 2025, about the structure. It names 3 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some vehicles may exhibit that the power liftgate cannot be opened while stuck in an partially latched or fully opened/closed position, or it may reverse and open just before fully closing. with the following DTCs possibly stored in memory. B1451:02 BCM - Motor return switch circuit malfunction B1456:62 BCM - Latch condition malfunction U2646:16 BCM - Power liftgate (PLG) control module low power supply voltage input This may be caused by improper control software of the power liftgate control module. To eliminate this concern, the control software of the power liftgate control module has been modified. Customers having this concern should have their vehicle repaired using the following repair procedure.
Trouble codes it names: B1451 B1456 U2646 P2610 1 of 4 read from the document itself
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-023-25 | Service bulletin | May 16, 2025 | 11019096 | PDF, 231 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 5555-62-6H0 | — | — |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Mazda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2025 CX-70 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 534 complaints with NHTSA since 2015. 71 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Hybrid system electrical leakage. Literally makes the car unusable. Dozens of examples on both Reddit and Facebook
2024 Mazda CX-90 · Electrical System · filed with NHTSA Feb 18, 2024
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group56 other manufacturer communications filed against these Mazda models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-056-26 | Service bulletin | Aug 20, 2026 | DESCRIPTION Some customers will report that their fuel filler lid (door) was stuck closed and would not open to refuel the vehicle. The fuel… |
| 09-018-26 | Service bulletin | May 29, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-031/25 08/05/25 DESCRIPTION While… |
| SA-031-26 | Service bulletin | Apr 30, 2026 | DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN pla… |
| 09-012-26 | Service bulletin | Mar 5, 2026 | Some vehicles may exhibit an interference between the front (1) and the rear door bright window glass molding (2) due to the bright window g… |
| 09-010-26 | Service bulletin | Feb 21, 2026 | Some vehicles may exhibit a clicking noise from the liftgate lock striker when driving on bumpy roads. This may be caused by stick-slip fric… |
| 09-009-26 | Service bulletin | Feb 20, 2026 | Some vehicles exhibit creaking noise from the left side power liftgate (PLG) drive unit when moving (opening/closing) the power liftgate by… |
| 09-008-26 | Service bulletin | Feb 11, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-021/25 04/23/25 Some customers may… |
| SA-003-26 | Service bulletin | Jan 6, 2026 | Customers may report that the liftgate does not open or unlatch (from closed or an ajar position). This may happen after a discharged batter… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-023-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-023-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-023-25 cover?
The manufacturer filed it against 3 model years: 2025 Mazda CX-70, 2025 Mazda CX-90, 2024 Mazda CX-90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built before 8 Apr 2025 — the build date is on the certification label in the driver’s door jamb.