Mazda bulletin SA-003-26
What it saysCustomers may report that the liftgate does not open or unlatch (from closed or an ajar position). NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jan 6, 2026, received Feb 3, 2026, about the structure. It names 6 model years (2024–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCustomers may report that the liftgate does not open or unlatch (from closed or an ajar position). This may happen after a discharged battery or after charging a dead battery.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-003-26 | Service bulletin | Jan 6, 2026 | 11028129 | PDF, 116 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 561 complaints with NHTSA since 2015. 82 of them name Electrical System, Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Instrument cluster will reboot during braking at random times. All warning lights turn on, gauges go to zero and front wipers are set off. This happens for 1-3 seconds. Mazda replaced instrument cluster but only made issue worsen they said it’s safe to drive but very distracting especially when turning onto busy roads.
2026 Mazda CX-90 · Electrical System · filed with NHTSA Jun 10, 2026
Component: Instrument cluster/dash electrical system, with linked wiper activation. 2026 Mazda CX-90, VIN . Vehicle available for inspection. Safety risk: While driving, warning icons flood on (amber, sometimes a large red brake/emergency-stop icon) for 2-5 seconds, with an unrequested single wiper pass.
2026 Mazda CX-90 · Electrical System · filed with NHTSA Sep 25, 2026
I leased a brand new vehicle on June 8th. On June 12th, I took it to the dealer's service center because of a warning message, accompanied with a loud chime that said: "Emergency Call Unit Malfunction", the SOS red light was also on. I picked the car up today, June 15th.
2026 Mazda CX-5 · Electrical System · filed with NHTSA Jun 15, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group64 other manufacturer communications filed against these Mazda models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-056-26 | Service bulletin | Aug 20, 2026 | DESCRIPTION Some customers will report that their fuel filler lid (door) was stuck closed and would not open to refuel the vehicle. The fuel… |
| 09-025-26 | Service bulletin | Aug 18, 2026 | DESCRIPTION Some vehicles may exhibit a rattling or knocking noise from the upper B-pillar trim area. The noise is due to insufficient anti… |
| 09-018-26 | Service bulletin | May 29, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-031/25 08/05/25 DESCRIPTION While… |
| SA-031-26 | Service bulletin | Apr 30, 2026 | DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN pla… |
| SA-021-26 | Service bulletin | Apr 4, 2026 | This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23… |
| SA-019-26 | Service bulletin | Mar 20, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-045/22 12/06/22 and 07/12/22 NOTE: All vehicle… |
| 09-012-26 | Service bulletin | Mar 5, 2026 | Some vehicles may exhibit an interference between the front (1) and the rear door bright window glass molding (2) due to the bright window g… |
| 09-010-26 | Service bulletin | Feb 21, 2026 | Some vehicles may exhibit a clicking noise from the liftgate lock striker when driving on bumpy roads. This may be caused by stick-slip fric… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-003-26 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-003-26 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SA-003-26 cover?
The manufacturer filed it against 6 model years: 2026 Mazda CX-5, 2026 Mazda CX-70, 2025 Mazda CX-70, 2026 Mazda CX-90, 2025 Mazda CX-90, 2024 Mazda CX-90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.